Lucson Dubois
West Palm Beach,FL
Summary
Experienced Customer service staff, Teacher, and bringing 5 to 10 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
20
20
years of professional experience
Work History
Customer Service Supervisor
US Food Map
12.2023 - Current
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Gained customer trust by providing knowledgeable and accurate information in both English and Portuguese or Spanish.
Customer Service Representative
Chevron
12.2023 - Current
- Trained staff on operating procedures and company services.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about payment processing,membership deals and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Manager
Shell Gas Station
06.2022 - 02.2023
- Defined clear targets and objectives and communicated to other team members.
- Managed staff members while fostering a positive work environment and focused on teamwork and collaboration.
- Reviewed repeated issues within operations of business management to solve problems and improve company outcomes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving overseeing more than 4 to 5 packages per day.
Teacher
Nelson Mandela Elementary
01.2004 - 01.2009
- Taught formal methods of teaching to keep students engaged.
- Completed student progress reports to notify students and parents of strengths and areas of improvement.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Supported student physical, mental, and social development by using classroom games and activities.
- helped students explore by engaging new learning activities.
- developed strong relationships with students by communication and a supportive learning environment.
Education
Bachelor of Arts - Teacher Education
Nelson Mandela
Port Au' Prince, Haiti01.2002
High School Diploma -
Nelson Mandela
Port Au' Prince, Haiti07.2001
Skills
- Decision-Making
- Customer Service Management
- Database Maintenance
- Database Administration
- Leadership skills
- Fluent in Creole, French, and Portuguese
- Reliable
- Understanding
- Cooperative
- Strong verbal communication
- Good Time management skills
- Great listening skills
- self motivated
hobbies
Maintenances in floor work and construction work.
Timeline
Customer Service Supervisor
US Food Map
12.2023 - Current
Customer Service Representative
Chevron
12.2023 - Current
Customer Service Manager
Shell Gas Station
06.2022 - 02.2023
Teacher
Nelson Mandela Elementary
01.2004 - 01.2009
Bachelor of Arts - Teacher Education
Nelson Mandela
High School Diploma -
Nelson Mandela