Summary
Overview
Work History
Education
Skills
Timeline
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Micsha Clark

Charlotte,NC

Summary

Endorsed professional highly regarded for 8+ years of progressive experience in resolving problems and verifying complex data for input into databases while maintaining confidentiality of sensitive material with minimal supervision. Out-of-the-box thinker, recognized for work ethic to maintain customer satisfaction, generate impressive revenue growth, and exceed expectations. Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record.

Overview

13
13
years of professional experience

Work History

Uber Driver

Uber
03.2019 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Cleaned vehicle regularly to maintain professional appearance.

Content Creator

Self-employeed
02.2017 - Current
  • Applied current editing and photography tools to tell great stories.
  • Created dynamic graphics and pieces to increase website and social media traffic.
  • Develop original content through social listening and independent sources.
  • Implemented strategies and tactics to grow followers on social media channels.
  • Identified target audiences to analyze characteristics, behavior and media habits.
  • Developed original content using social listening and independent sources.
  • Strengthened content through proofreading and editing.
  • Wrote quality content for clients, enabling site visitors to quickly obtain information.
  • Customized brand message to reach and capture target audience interest and drive engagement.
  • Collaborated with illustrators and photographers to enhance content.

Owner

Cree's Eyes
03.2012 - Current
  • Increased profits by over 30% since launching through excellent customer satisfaction, social media marketing, and networking
  • Negotiates pricing and service terms for packages which include holidays, proms, commercials, photo shoots, promotional videos, and more
  • Build lasting relationships with over 25+ clients by contacting them to follow-up on services, suggest new products, and to provide honest and confident feedback regarding performance
  • Perform daily maintenance tasks including stock work, re-merchandising, display, and light cleaning

Multi Brand Beauty Advisor

Macy’s
10.2019 - 01.2020
  • Initiates service consultations by asking open-ended questions to learn a client’s preferences and needs
  • Providing efficient customer service marketing, and networking, Processing returns professionally
  • Regularly studies field and product knowledge to act as an expert for the customer informing them about products
  • Keeping up with cosmetic trends
  • Maintaining a clean work space throughout shift
  • Handling multiple guest at busy or peak time
  • Preparing pre-orders online & in store when not assisting customers
  • Closing shift while performing lockup and end of night checklist
  • Be knowledgeable of and perform sales support functions related to point of sale procedures, Regular, dependable attendance and punctuality

Shipping/REC Manager

Cobb Industrial
03.2018 - 10.2018
  • Categorized and prioritized 60-100+ vendor and business documents daily via FabSuite software
  • Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping
  • Supervised team of 6 Truck Drivers and coordinated work schedules on weekly basis
  • Performed routine clerical tasks such as mailing, emailing, copying, faxing, filing, and scanning
  • Screened 20+ phone calls and greeted clients daily, taking messages and determining when clients could speak with specific individuals

Owner

Cree's Touch
10.2013 - 06.2018
  • Discussed pricing of services based on travel mileage, hours cleaning, and cleaning package
  • Performed heavy duties such as cleaning floors, glass, vacuuming carpets, washing, and scrubbing walls within 1 - 5 hours, depending on job description
  • Followed safety procedures of chemicals and power equipment to prevent damage to client properties
  • Contracted to provide cleaning services at halls, nightclubs, and other small businesses

Receiving Clerk/Data Entry Operator

Distribution Cooperative, Inc
10.2017 - 02.2018
  • Compiled information from databases to produce specialized and routine reports
  • Reviewed order data on daily basis to verify transactions and shipping dates
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment
  • Corresponded with 10+ carrier representatives to make arrangements and provide instructions for shipment and delivery of orders

Customer Service Representative

IQor Inc
08.2010 - 01.2011
  • Managed 20+ inbound customer calls to resolve customer complaints and maintain customer satisfaction
  • Responsible for interaction with both customers and team members via e-mail, telephone, and voicemail
  • Participated in weekly team meetings to communicate trends, goals, updates, and other applicable information with team members

Education

High School Diploma -

Central Piedmont Community College
Charlotte, NC
06.2010

Skills

  • Data collection and analysis
  • Relationship building
  • Detail-Oriented
  • Customer Satisfaction/Customer Excellence
  • Strong work ethic and quick learner
  • MS Office proficiency
  • Driver Relations
  • Business Management
  • Safe Driving Techniques
  • Passenger and Cargo Transport
  • GPS and Route Planning

Timeline

Multi Brand Beauty Advisor

Macy’s
10.2019 - 01.2020

Uber Driver

Uber
03.2019 - Current

Shipping/REC Manager

Cobb Industrial
03.2018 - 10.2018

Receiving Clerk/Data Entry Operator

Distribution Cooperative, Inc
10.2017 - 02.2018

Content Creator

Self-employeed
02.2017 - Current

Owner

Cree's Touch
10.2013 - 06.2018

Owner

Cree's Eyes
03.2012 - Current

Customer Service Representative

IQor Inc
08.2010 - 01.2011

High School Diploma -

Central Piedmont Community College

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Micsha Clark