Micyha Jerman
Silver Spring,MD
Summary
Dynamic professional with a proven track record excelling in customer service and leadership. Skilled in managing high-stress situations and fostering teamwork, I significantly enhanced team productivity and customer loyalty. Expert in time management and problem-solving, I consistently deliver exceptional results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crew
AMC Theaters
Silver Spring, MD
04.2023 - Current
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Lead Sales Associate
DSW Shoe Warehouse
Silver Spring, MD
10.2021 - Current
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
Sales Associate
Five Below
Aspen Hill, MD
06.2018 - 06.2019
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
Customer Service Representative
Safeway
Rockville, MD
12.2019 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - General Studies
John F Kennedy High School
Silver Spring, MD06.2017
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Leadership Qualities
Certification
Google Project Management
Comptia A+ Prep- Technical Institute of America
Intro to Interior Design Certification- Montgomery College
Additional Information
Drivers license
Timeline
Crew
AMC Theaters
04.2023 - Current
Lead Sales Associate
DSW Shoe Warehouse
10.2021 - Current
Customer Service Representative
Safeway
12.2019 - 09.2021
Sales Associate
Five Below
06.2018 - 06.2019
High School Diploma - General Studies
John F Kennedy High School