Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mida Macias

Albuquerque,NM

Summary

Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability, and taking pride in job well done.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Custodial Worker Lead (detailed)

Roadrunner Inn
Albuquerque, NM
06.2024 - Current
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Created and implemented daily cleaning schedules for staff members.
  • Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Assisted with the recruitment process for new housekeepers, including interviewing potential candidates.
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
  • Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
  • Coordinated with other departments within the hotel to ensure a smooth flow of operations.
  • Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
  • Established effective communication between team members in order to foster a positive work environment.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Practiced safe work habits and wore protective safety equipment.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.

Custodial Worker

Roadrunner Inn
Albuquerque, NM
10.2019 - 06.2024
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Responded to requests from guests regarding housekeeping needs.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Followed safety procedures when handling hazardous materials.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Cashier

Albertsons
Albuquerque, NM
02.2016 - 07.2019
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Performed other duties as assigned by management.

Education

High School Diploma -

Rio Grande High School
Albuquerque, NM
05-1998

Skills

  • Customer service-focused
  • Chemical Handling
  • Health Standards Compliance
  • Department coordination
  • Staff Scheduling
  • Workload prioritization
  • Staff Training and Development
  • Task Delegation

Certification

  • Guestroom Attendant Certification

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Custodial Worker Lead (detailed)

Roadrunner Inn
06.2024 - Current

Custodial Worker

Roadrunner Inn
10.2019 - 06.2024

Cashier

Albertsons
02.2016 - 07.2019

High School Diploma -

Rio Grande High School

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Mida Macias