MidgeAnn Kirchner
Trexlertown,PA
Summary
Proactive and versatile professional seeking employment in a positive work environment with room for growth and advancement. I offer a polished work ethic, but I am open to coaching and new learning opportunities. Results-driven Quality Assurance Manager with decades of value-enhanced nutrition counseling.
Overview
20
20
years of professional experience
Work History
Shipment Processor
Bath & Body Works
Allentown, PA
11.2004 - Current
- Maintain brand standards and core values in the stockroom and on the sales floor.
- Train new employees, and coach all employees, to meet the company's needs. Mentor all staff as a seasoned employee to ensure continued success as a team.
- Assist in selling and maintaining stock requisition to meet the company's sales plans and build customer loyalty.
Quality Assurance Manager & Nutritionist
Maternal Family Health Services
Allentown, PA
01.2006 - 04.2025
- Provided excellent service and individualized nutrition to participants during face-to-face appointments or through Telehealth.
- Daily support and guidance to a large workforce of 17 counties and 32 nutrition centers to maintain best practices and ensure state requirements are being met.
- Worked successfully with the training team to streamline onboarding and oversee the quality of employee development.
- Redesigned and updated the new SOP for user-friendly access to daily operations for quality assurance with admin.
- Created new operational techniques to remove barriers to service during the COVID epidemic, which remain in place.
- Recognized by referral partners as a brand ambassador. Respected as a manager by peers and administration alike. Rewarded for longevity and work ethic through multiple agency promotions.
Education
Bachelor of Science - Nutrition
Cedar Crest College
Allentown06-2003
Skills
- Quality assurance
- Nutritional assessment
- Customer service
- Employee training
- Process improvement
- Operations management
- Operational efficiency
- Conflict resolution
- Goals setting
- Public speaking
Timeline
Quality Assurance Manager & Nutritionist
Maternal Family Health Services
01.2006 - 04.2025
Shipment Processor
Bath & Body Works
11.2004 - Current
Bachelor of Science - Nutrition
Cedar Crest College
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