MIDLEE DORLETTE

• Provided individualized support to clients in daily living activities, enhancing independence and quality of life.
• Assisted clients with personal care tasks, fostering dignity and respect in all interactions.
• Implemented behavior management strategies, promoting positive outcomes and reducing challenging behaviors.
• Developed and maintained strong relationships with clients and families, ensuring effective communication and support.
• Monitored progress of clients' goals, adjusting support strategies as needed to optimize outcomes.
• Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
• Participated in ongoing training opportunities to stay current on best practices in disability support services.
• Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.

Key Responsibilities

Recruitment

• Source and attract qualified candidates through job boards, networking, colleges, agencies, and community partnerships.
• Create and manage job postings across ATS platforms and recruitment sites.
• Screen, interview, evaluate, and verify candidate qualifications and references.
• Match candidates with appropriate positions based on client needs and job requirements.
• Stay current on industry trends and recruitment best practices.

Employee Relations

• Coordinate with HR to ensure compliance with licensing, certifications, and other employment requirements.
• Support communication between employees and management.
• Assist with disciplinary processes and employee performance concerns.
• Conduct onboarding and help set clear employment expectations for new hires.

Client Relations

• Develop and maintain strong relationships with clients and key stakeholders.
• Understand client staffing needs and provide qualified candidates in a timely manner.
• Serve as a liaison between healthcare professionals and clients.
• Coordinate orientations, submit candidate profiles, and support placement activities.

Order Accuracy: Efficiently process transactions using the POS system and prepare orders (coffee, beverages, and packaged goods) with attention to detail.

Product Knowledge: Maintain in-depth knowledge of our menu, including ingredients and allergens, to assist guests with their selections.

Store Maintenance: Keep the display cases, dining area, and counters clean, organized, and aesthetically pleasing throughout your shift.

Stock Management: Assist with restocking merchandise, monitoring freshness, and ensuring that display shelves are consistently full and attractive.

Team Collaboration: Support fellow team members to ensure smooth operations during peak hours and maintain a positive, high-energy work environment.

• Maintained and updated HR databases, employee records, benefits information, and leave tracking.
• Coordinated onboarding for new hires, including orientation, employment documentation, contracts, and policy distribution.
• Assisted with recruitment efforts by posting job openings, screening resumes, and supporting the hiring process.
• Ensured compliance with labor laws, company policies, and HR procedures.
• Processed employee requests and provided support regarding benefits, policies, and workplace inquiries.
• Organized HR projects, meetings, training sessions, and internal communications.
• Managed incoming calls, responded to inquiries, and directed concerns to appropriate departments.
• Prepared reports, presentations, and HR-related documentation.
• Coordinated communication with nurses, physicians, and clients regarding documentation and care requirements.
• Maintained client files, tracked progress notes, and completed intake paperwork for new clients.
• Assisted employees with benefits enrollment and account access.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Maintained up-to-date knowledge of product and service changes.
• Updated account information to maintain customer records.
• Recommended products to customers, thoroughly explaining details.