Mieasha Davis
Palm Bay,FL
Summary
Reliable Customer Care Associate with strong background helping customers with diverse needs. Competent with telephone, email and chat inquiries. Calms individuals dealing with highly stressful situations. Balances scripted responses with personal expertise to quickly resolve inquiries.
Overview
5
5
years of professional experience
Work History
Bank Customer Care Associate
Space Coast Credit Union
01.2024 - Current
- Engaged in active listening with customers, confirming and clarifying information to provide comprehensive support.
Revenue Cycle Specialist
Health First
04.2023 - 09.2023
- Reviewed patient accounts to identify unpaid claims and resolve billing discrepancies.
Claims Adjuster
State Farm
11.2022 - 04.2023
- Processed claims consistent with client and corporate policies, procedures and best practices while upholding compliance with statutory, regulatory and ethical requirements.
Authorization Specialist
Oscar Healthcare
01.2022 - 12.2022
- Reviewed documentation submitted by clients to verify accuracy and completeness before making final determinations on eligibility.
Care Management Associate
Christian Care Ministry
08.2020 - 01.2022
- Met coverage demands by establishing work schedules and assigning specific jobs.
Bank Customer Service Specialist
PNC Bank
12.2019 - 08.2020
- Prevented fraud by spotting suspicious behavior and problematic transactions.
Education
Bachelor of Science (B.S.) - Criminal Justice -
Southern New Hampshire University
05.2025
Skills
- Positive Attitude
- CRM Software
- Interpersonal Skills
- Email management
- Reporting and Analysis
- EMR Experience
- Licensed Claims Adjuster
- Caseload Management
- Claims Processing
- Analytical Thinking
- Complaint Handling
- Call center experience
- Reporting and analysis
- Coaching and Mentoring
- Payment Processing
- Dispute Resolution
- Customer Education
- Claims Investigation
- Highly motivated
- Advanced oral and written communication skills
Timeline
Bank Customer Care Associate
Space Coast Credit Union
01.2024 - Current
Revenue Cycle Specialist
Health First
04.2023 - 09.2023
Claims Adjuster
State Farm
11.2022 - 04.2023
Authorization Specialist
Oscar Healthcare
01.2022 - 12.2022
Care Management Associate
Christian Care Ministry
08.2020 - 01.2022
Bank Customer Service Specialist
PNC Bank
12.2019 - 08.2020
Bachelor of Science (B.S.) - Criminal Justice -
Southern New Hampshire University
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