Summary
Work History
Education
Skills
In charge of the church choir
Languages
Timeline
Generic

Enock Pierre

Stoughton,MA

Summary

Reliable Customer Care Associate with strong background helping customers with diverse needs. Competent with telephone, email and chat inquiries. Calms individuals dealing with highly stressful situations. Balances scripted responses with personal expertise to quickly resolve inquiries.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Customer Care Associate

IFSI
08.2023 - Current
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
  • Streamlined communication channels for improved efficiency within the customer support team.
  • Assisted in developing training programs to boost team performance and productivity.
  • Reduced response time for customer inquiries by implementing new ticketing systems and processes.
  • Mentored new hires on company policies, procedures, and best practices for customer care excellence.

Education

Bachelor of Science - Nursing

Massasoit Community College
Brockton, MA
05.2026

Skills

  • Returns and Exchanges
  • Customer Education
  • Decision Making
  • Account Management
  • Computer Literacy
  • Shipping and Delivery
  • Attention to Detail
  • Positive Attitude
  • Customer Service Orientation
  • Customer Service

In charge of the church choir

Leading sunday servises alongside the pastor, leading the church choir.

Languages

French
Full Professional

Timeline

Customer Care Associate

IFSI
08.2023 - Current

Bachelor of Science - Nursing

Massasoit Community College
Enock Pierre