Mieckenzie Sims
customer service representitive
Albany,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Trainer
Starbucks
08.2021 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Worked closely with supervisors to address any workflow issues or concerns promptly, minimizing disruptions to daily operations.
- Consistently met or exceeded performance expectations as evidenced through positive feedback from supervisors and team members alike.
- Optimized machinery performance by performing routine maintenance tasks and identifying areas for improvement.
- Handled customer inquiries and suggestions courteously and professionally.
Server/ Bartender/Golf Cart Attendant
Stonebridge
07.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Google Project Management: Professional Certificat
Google
06.2024
Certified Personal Trainer
International Sports Science Association
Carpinteria, CA07.2023
Associate of Science - Early Childhood Education
Albany Technical College
1704 S Slappey Blvd, Albany, GA 3170105.2023
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Complaint Handling
- Complaint resolution
- Customer satisfaction measurement
- Call Management
- Planning and coordination
- Creative Problem-Solving
- Strong Work Ethic
- Exceptional customer service
Timeline
Server/ Bartender/Golf Cart Attendant
Stonebridge
07.2023 - 01.2024
Trainer
Starbucks
08.2021 - 05.2024
Google Project Management: Professional Certificat
Google
Certified Personal Trainer
International Sports Science Association
Associate of Science - Early Childhood Education
Albany Technical College