Summary
Overview
Work History
Education
Skills
CERTIFICATIONS & AWARDS
Timeline
Generic

MIEKLAVIA A. ATKINSON

Winter Haven,FL

Summary

Healthcare and business operations leader with a unique background spanning clinical nursing, healthcare intake, workforce planning, and large-scale operational leadership. Proven ability to lead teams, manage complex vendor and partner relationships, oversee budgets and KPIs, and drive performance improvements while maintaining a strong focus on quality of care, compliance, and patient/client experience. Known for balancing operational rigor with compassion, accountability, and cross-functional collaboration. Currently pursuing an MBA in Human Resource Management to further strengthen leadership impact across people, performance, and strategy.

Overview

8
8
years of professional experience

Work History

Vendor Operations & Workforce Planning Lead

The New York Times
New York
10.2021 - 01.2026
  • Led end-to-end vendor governance and workforce planning across global outsourced operations, ensuring alignment with organizational standards, service expectations, and brand integrity.
  • Served as primary liaison between internal leadership and external partners, overseeing forecasting, staffing models, capacity planning, scheduling, and budget adherence kept within 5%.
  • Monitored weekly and monthly production and training spend, maintaining financial discipline while protecting service levels and experience quality.
  • Established and managed KPIs focused on efficiency, quality, customer experience, and retention for accounts with up to 300 advocates; led biweekly and quarterly business reviews to drive accountability and continuous improvement.
  • Led major strategic initiatives including vendor consolidation and nearshore transitions, improving operational efficiency and long-term scalability.
  • Partnered with Finance, Product, Analytics, and CX teams to develop business cases, implement new capabilities, and reduce traditional care costs while enhancing experience outcomes.
  • Championed workforce development, compliance, and recruitment practices, ensuring partners adhered to labor standards and operational expectations.
  • Designed and implemented training and retention strategies that leveraged frontline insights to reduce churn and improve customer advocacy.

Licensed Practical Nurse (Med/Surg & PCU)

AdventHealth Hospital
Sebring, FL
01.2021 - 12.2021
  • Delivered direct patient care in high-acuity settings, administering medications, monitoring vitals, and supporting interdisciplinary care teams.
  • Identified and escalated changes in patient condition, ensuring timely clinical intervention and continuity of care.
  • Educated patients and families on treatment plans, disease management, and discharge readiness.
  • Maintained accurate clinical documentation in compliance with healthcare regulations and standards with documentation completed in less than 24 hours.

Intake Nurse (LPN)

AdventHealth Home Care
Sebring, FL
02.2020 - 01.2021
  • Managed approximately 50+ incoming calls, emails an faxes per day from referral sources.
  • Conducted clinical intake assessments to determine patient acuity and appropriate care pathways.
  • Coordinated care transitions with physicians, referral sources, and interdisciplinary teams.
  • Served as a primary point of contact for patients and families, ensuring clarity, compassion, and timely care initiation.

Operations Manager

24-7 Intouch
Altamonte Springs, FL
09.2017 - 03.2020
  • Led multi-site operational teams of more than 300 advocates and 21 managers, ensuring achievement of contractual KPIs related to quality, productivity, service levels, and client satisfaction.
  • Maintained full financial accountability for assigned programs, managing budgets and cost controls to remain within 5% of projected costs.
  • Conducted performance reviews, coaching, and leadership development for managers and frontline leaders.
  • Partnered with HR and executive leadership on recruitment, engagement, and retention strategies leading to a 7% reduction in attrition rate at the site level.
  • Drove continuous improvement initiatives across quality assurance, workforce management, and operational reporting through strategic planning and execution.

Licensed Practical Nurse

Bartow Center
Bartow, FL
12.2019 - 02.2020
  • Led multi-site operational teams of more than 300 advocates and 21 managers, ensuring achievement of contractual KPIs related to quality, productivity, service levels, and client satisfaction.
  • Maintained full financial accountability for assigned programs, managing budgets and cost controls to remain within 5% of projected costs.
  • Conducted performance reviews, coaching, and leadership development for managers and frontline leaders.
  • Partnered with HR and executive leadership on recruitment, engagement, and retention strategies leading to a 7% reduction in attrition rate at the site level.
  • Drove continuous improvement initiatives across quality assurance, workforce management, and operational reporting through strategic planning and execution.

Education

MBA - Human Resource Management

Warner University
Lake Wales, FL
05-2026

Master of Science - Managment

Warner University
Lake Wales, FL
08-2022

Licensed Practical Nurse (LPN) Certificate - Practical Nursing

Traviss Career Center
Lakeland, FL
05-2017

Bachelor of Arts - Business Administration & Accounting

Flagler College
Tallahassee, FL
05-2009

Associate of Arts - Business Management

Tallahassee Community College
Tallahassee, FL
05-2007

Skills

  • Healthcare Operations & Care Coordination
  • Nurse Leadership & Clinical Decision Support
  • Workforce Planning & Capacity Management
  • Vendor & Partner Management
  • Budget Oversight & Financial Accountability
  • KPI Development & Performance Management
  • Quality Improvement & Process Optimization
  • Regulatory & Workforce Compliance
  • Training, Coaching & Talent Development
  • Cross-Functional & Executive Collaboration

CERTIFICATIONS & AWARDS

Licensed Practical Nurse (LPN), CoachU Leadership Training

Timeline

Vendor Operations & Workforce Planning Lead

The New York Times
10.2021 - 01.2026

Licensed Practical Nurse (Med/Surg & PCU)

AdventHealth Hospital
01.2021 - 12.2021

Intake Nurse (LPN)

AdventHealth Home Care
02.2020 - 01.2021

Licensed Practical Nurse

Bartow Center
12.2019 - 02.2020

Operations Manager

24-7 Intouch
09.2017 - 03.2020

MBA - Human Resource Management

Warner University

Master of Science - Managment

Warner University

Licensed Practical Nurse (LPN) Certificate - Practical Nursing

Traviss Career Center

Bachelor of Arts - Business Administration & Accounting

Flagler College

Associate of Arts - Business Management

Tallahassee Community College

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MIEKLAVIA A. ATKINSON