Mielkisha Mccanty
Houston,TX
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Transporter
Houston Methodist Willowbrook
07.2023 - Current
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
Customer Care
HEB
11.2022 - 07.2023
- To ensure Customer get the best grocery experience
- Show empathy to all customers when help is needed
- Check for BOB( Bottom of Basket) to illeviate shrink and loss prevention.
Picker/Stower
Amazon DSP
11.2021 - 03.2022
- Pick or stow delivery packages in appropriate area
- Keep pick or stow rate up per Amazon guidelines.
Customer Service Representative
Alorica
08.2021 - 11.2021
- Customer Care agent for United Healthcare, ensure professional and quality customer support
- Licensed to sell customer the best health insurance plan that fits their needs.
Nail Technician
iColor Evolve
01.2009 - 08.2021
- Introduced signature services, including acrylics and gel tips to increase overall sales 40%
- Gave over 10 daily customers gel, acrylic and natural manicures
- Built repeat client base by 5 people to increase profits 25%
- Kept my work areas clean and neat, sanitized surfaces and equipment and swept up debris.
Medical Claims Processor
Blue Cross Blue Shield
01.2001 - 01.2009
- Inputted data into the system, ensuring that provider coding information and reported services were correct
- Reviewed administrative guidelines whenever questions arose during the processing of claims
- Ensured claims were billed and paid correctly
- Based the payment or denials of medical claims upon well-established criteria for claims processing
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology, and other procedures
- Collaborated with fellow team members to manage large volume of claims
- Assisted new policyholders with processing claims.
Education
High School Diploma -
Richland Northeast High School
Columbia, SC06.1997
Skills
- Team player
- Self motivated
- Nail Care
- Problem-solving
- Team Work
- Reliability
- Insurance verification
- Customer support
- Insurance sales
- Leadership
- HIPAA
Certification
- Texas Health and Life Insurance License, 09/01/21, 04/30/23, License to sell life insurance and health insurance
- Nail Technician License
Assessments
Delivery Driver, Highly Proficient, 10/01/20, https://share.indeedassessments.com/attempts/b99f34a4565dfac022b94e78bb05a15ceed53dc074545cb7
Personal Information
Work Permit: Authorized to work in the US for any employer
Certificates
BLS Certified 2025
Texas Health and Life 2025
Timeline
Patient Transporter
Houston Methodist Willowbrook
07.2023 - Current
Customer Care
HEB
11.2022 - 07.2023
Picker/Stower
Amazon DSP
11.2021 - 03.2022
Customer Service Representative
Alorica
08.2021 - 11.2021
Nail Technician
iColor Evolve
01.2009 - 08.2021
Medical Claims Processor
Blue Cross Blue Shield
01.2001 - 01.2009
High School Diploma -
Richland Northeast High School