Summary
Overview
Work History
Education
Skills
Timeline
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Mariah Turner

Summary

Motivated banking trainee eager to advance professionally and contribute to business success. Exceptional leadership and planning abilities with a deep understanding of customer service practices. Teachable and ready to learn from experienced professionals.

Overview

7
7
years of professional experience

Work History

Banking & Customer Success Trainee

Year Up
10.2023 - Current
  • Year Up is a leading one-year career development program that includes college-level courses, professional training, and a six-month internship
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Learned new materials, processes, and programs quickly.
  • Promoted the highest caliber of services on behalf of an entity specializing in Learning and career development skills.

Security Guard

Allied Universal
07.2019 - 11.2019
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.

Security Guard

Global Elite Group
06.2018 - 06.2019
  • Secured premises and personnel by patrolling the property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Gathered information, identified, and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.

Mentor

BUILD Chicago
01.2017 - 07.2018
  • Served as a role model for mentees by demonstrating strong values and ethical standards.
  • Regularly assessed progress and provided feedback to support continued development.
  • Maintained strict confidentiality in all situations unless abuse, neglect, or threats were identified.
  • Encouraged exploration of new hobbies and career opportunities to enhance the quality of life.
  • Delivered supportive and knowledgeable counseling to students with academic or personal concerns.

Cashier

Bitoy's Sweet Treat INC
03.2017 - 08.2017
  • Greeted customers entering the store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma - General

Michele Clark Prep Magnet Highschool
Chicago, IL
07.2017

Skills

  • Safety Monitoring
  • Mathematics
  • Proficient in Windows & Mac software
  • Customer Relationship Management
  • Documentation and Reporting
  • Data Entry
  • Complaint Resolution
  • Employee Training Assistance
  • Creative Thinking
  • Community Relations

Timeline

Banking & Customer Success Trainee

Year Up
10.2023 - Current

Security Guard

Allied Universal
07.2019 - 11.2019

Security Guard

Global Elite Group
06.2018 - 06.2019

Cashier

Bitoy's Sweet Treat INC
03.2017 - 08.2017

Mentor

BUILD Chicago
01.2017 - 07.2018

High School Diploma - General

Michele Clark Prep Magnet Highschool

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Mariah Turner