Mieresa Denton
San Diego,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
25
25
years of professional experience
Work History
Pharmacy Technician
Costco
05.1998 - 05.2013
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Contacted prescribers to verify medication dosages, refill authorizations and patient information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Freelancer Content Writer
RMN Infinite Ventures, LLC
03.2021 - Current
- Produced original, creative content for promotional advertisements and marketing materials.
- Managed competing deadlines with efficiency.
- Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.
- Chose cover photography or artwork, selected fonts and arranged designs to attract target readership.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Consulted with editors to shape content and eliminate any errors.
Online Retailer
Self-employed
05.2013 - Current
- Created clear, precise and properly detailed product and service information on company website.
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
Education
Pharmacy Technician Certification - Pharmacy Technology
United Education Institute
San Diego, CASkills
- Retail Sales Customer Service
- Problem-Solving Ability
- Computer Proficiency
- Microsoft Word
- Critical Thinking
- Team Collaboration
Timeline
Freelancer Content Writer
RMN Infinite Ventures, LLC
03.2021 - Current
Online Retailer
Self-employed
05.2013 - Current
Pharmacy Technician
Costco
05.1998 - 05.2013
Pharmacy Technician Certification - Pharmacy Technology
United Education Institute