Miesha Davis
IT Professional
Gainesville,FL
Summary
Former Army Sergeant with an active secret security clearance - responsible for every aspect of technical assistance and overall communication on and off the battlefield. Possess extensive knowledge in network installation, configuration, system troubleshooting, and network administration. Recipient of multiple awards for outstanding performance, leadership, and professionalism.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
9
9
Certificates
Work History
IT Support Analyst
Palmer College Of Chiropractic
Port Orange, Florida
08.2023 - Current
- Maintain, analyze and repair hardware and software systems.
- Tests new software applications and recommends purchases where required.
- Served as primary point of contact for support relating to owned solutions and products.
- Maintains network and PC preventive maintenance logging efforts to ensure network and data integrity.
- Trains users in learning new College provided applications and assists in problem-solving for applications issues.
- Explain technical information in clear terms to non-technical individuals to promote better understanding.
- Set up and configure new systems, new applications and assist in the management of all the College’s current application upgrades.
- Responsible for daily help desk functions, addressing all incoming support requests via email, phone, remote access and in person trainings.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
IT Helpdesk Technician
Yellowstone Landscape
Palm Coast, Florida
01.2022 - 05.2023
- Responsible for provisioning and configuring hardware for over 1000 users throughout the United States at over 60 locations.
- Responsible for onboarding new users, creating Active Directory (AD) accounts (On-Premise and Azure AD), purchasing and applying necessary software licenses, and shipping devices to various locations.
- Proficient in daily security tasks such as assisting users with DUO and Microsoft authenticator.
- Monitored security threats by utilizing Tanium Technology. Provided end users with specific instructions in the event of phishing and ransomware attempts.
- Ensure that damaged hardware is repaired or replaced in a timely manner by coordinating with vendors and Dell associates.
- Maintain a workflow of 30-40 help desk requests weekly.
- Provision and configure 15-20 devices each week by utilizing Tanium Technology and Azure Intune Autopilot.
- Assist with junior level help desk requests as needed i.e.
- Printer mapping, software installation, ordering peripherals, granting shared drive access, etc.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
IT Professional II
University of Florida
Gainesville, Florida
10.2021 - 05.2022
- Manages the development of plans, schedules, and requirements for the deployment and lifecycle of systems.
- Configured and replaced iMac hardware throughout the College of Journalism and Communication's laboratories, news rooms, and weather and radio station workspaces.
- Evaluates equipment, components, and software for new solutions to complex information systems.
- Interfaces with vendors to resolve hardware and software problems.
- Installs, evaluates, and applies software and application updates, ensures back-up and recovery capabilities.
- Plans for implementation of, and ensures compliance with university, college and/or departmental security and configuration policies.
- Designs, plans, installs, debugs, and troubleshoots operations support and automation systems, systems software, hardware applications and support products.
HPWT Maintenance Supervisor
University of Florida
Gainesville, Florida
04.2021 - 10.2021
- Responsible for 11 buildings and 22 employees at the University of Florida (Weimer Hall, Herbert Wertheim College of Engineering, and more).
- Provided guidance to management regarding project bids for onsite improvements.
- Determine schedules and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel.
- Monitor employees work levels and review work performance.
- Compute estimates and actual costs of factors such as materials, labor, or outside contractors.
- Maintain required records of work hours, budgets, payrolls, and other information.
- Meet with vendors or suppliers to discuss products used in repair work.
Communication Operations Senior Leader
United States Army
Camp Casey/Hovey, South Korea
01.2019 - 01.2021
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Monitored and maintained classified and unclassified network resources to ensure security and availability to system users.
- Ensured that our company’s physical security was not compromised.
- Received a score of 100% on information security inspections.
- Maintained equipment valued more than $3M to include vehicular tactical communication equipment, computers, printers, VoIP phones, GPS devices, encryption devices (COMSEC), antennas, satellites, switches, routers, and more.
- Managed the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools.
Signal Support Systems Manager
US Army
Fort Stewart , GA
01.2014 - 01.2019
- Conducted classified tasks such as re-imaging computers, installing software, processing SIPR/NIPR account paperwork, submitting remedy trouble tickets for port activation, VPN requests, disabled accounts, and much more
- Drafted change management policies to streamline introductions of new software and systems.
- Maintained Windows Server platforms for various units; designed and implemented infrastructure plans for new and existing personnel with heavy usage of On-Premise Active Directory.
- Managed the communications planning and maintenance of all radio and computer systems.
- Supervised, assembled, and repaired mobile communications equipment, oversaw all user accounts, assigned security rights, and provided guidance for desktop support; managed all efforts in controlling access to workstations.
- Provided technical support and training for computer networks, and GPS type equipment; Installed, tested, and configured network workstations and peripherals; instructed customers in logging on and accessing network services.
Education
Bachelor of Science - Information Systems & Cyber Security/Homeland Security
Columbia Southern University
Orange Beach, AL 04.2021 - 12.2023
Real Estate License - Real Estate
Tampa School of Real Estate
Tampa, FL 05.2022 - 12.2022
Associate of Science - Business
Columbia Southern University
Orange Beach, AL 08.2016 - 10.2018
High School Diploma -
Flagler Palm Coast High School
Palm Coast, FL 08.2011 - 05.2014
Skills
Imaging Laptops
Active Directory (On Premise & Azure AD)
Physical Security
Data Loss Prevention
Technical Troubleshooting (printers, computers, phones, ipads, virtual machines/servers)
Mac and Windows OS
Software Installation
SCCM
PowershellRemote Desktop
VMware
VPN
Encryption (COMSEC)Cat 5/6 cable assemblyVoip Technology
Microsoft Office Suite
Customer Service – Ticketing systems
JAMF Pro
Microsoft Endpoint
Intune
Certification
Specialized training
Additional Information
- MILITARY AWARDS : Good Conduct Medal (2) Army Achievement Medal (3) NCO Professional Development Ribbon, Korea Defense Service Medal, Certificate of Achievement, Military Outstanding Volunteer Service Medal, Army Service Medal, National Defense Service Medal, Global War on Terrorism Medal
Timeline
IT Support Analyst
Palmer College Of Chiropractic
08.2023 - Current
Real Estate License - Real Estate
Tampa School of Real Estate
05.2022 - 12.2022
IT Helpdesk Technician
Yellowstone Landscape
01.2022 - 05.2023
IT Professional II
University of Florida
10.2021 - 05.2022
HPWT Maintenance Supervisor
University of Florida
04.2021 - 10.2021
Bachelor of Science - Information Systems & Cyber Security/Homeland Security
Columbia Southern University
04.2021 - 12.2023
Communication Operations Senior Leader
United States Army
01.2019 - 01.2021
Associate of Science - Business
Columbia Southern University
08.2016 - 10.2018
Signal Support Systems Manager
US Army
01.2014 - 01.2019
High School Diploma -
Flagler Palm Coast High School
08.2011 - 05.2014