MIE’SHA D. MCGEE
Amarillo,Texas
Summary
Customer solutions expert with 10+ years of experience resolving complex disputes, managing high-volume transactions, and optimizing workflows in multicultural environments. Proven ability to enhance customer satisfaction (95% retention rate) through proactive communication, CRM tools, and process improvements. Adept at bridging communication gaps and collaborating with cross-functional teams to deliver seamless solutions.
Overview
27
27
years of professional experience
Work History
E-Commerce Business Owner
Self-Employed
01.2010 - Current
- Resolved 100% of customer disputes professionally, maintaining a 95% satisfaction rate in a global client base.
- Automated order tracking and multilingual customer communication, reducing response time by 25%.
- Scaled online sales by 30% through targeted outreach and SEO, demonstrating adaptability in digital solutions.
Disputes Correspondent
Kelly Services
01.2006 - 01.2007
- Processed 50+ weekly dispute cases with strict compliance, reducing resolution time by 20% via improved documentation workflows.
- Collaborated with international teams to resolve escalated issues, ensuring culturally sensitive communication.
Encoder (Part-time)
Wachovia Bank & Trust
Glenallen, VA
01.2006 - 06.2006
- Handled 500+ daily transactions with 100% accuracy, ensuring seamless backend support for customer-facing teams.
Home Service Specialist
Mentor 4
Richmond, VA
01.2005 - 01.2006
- Company Overview: Bank of America.
- Processed loan applications, verified documents, and scheduled closings.
- Reduced processing errors by 10% through meticulous file reviews.
Mortgage Loan Specialist
Manpower
01.2004 - 01.2005
- Company Overview: SunTrust Mortgage
- Processed 200+ monthly loan payments/payoffs with 99% accuracy
- Streamlined document imaging, cutting file retrieval time by 15%
- Provided phone/email support to borrowers, resolving inquiries within 24 hours
Clerical Assistant
Southern Health
01.1998 - 01.2004
- Managed mail distribution, data entry, and insurance packet processing for 10+ departments
Education
Associate’s Degree - Criminal Justice
Florida Metropolitan University
Tampa, FL01.2012
Skills
- Customer Service
- Conflict Resolution
- E-Commerce
- Online Sales Management
- Loan Processing
- Financial Documentation
- CRM Systems
- Data Entry
- Administrative Support
- Clerical Support
- Microsoft Office
- Word
- Excel
- Multi-Line Phone Systems
- Process Improvement
- Workflow Optimization
- E-commerce strategy
- Inventory management
- Order fulfillment
- Sales forecasting
- Brand development
- Cross-functional collaboration
- Effective communication
- Time management
- Conflict resolution
- Customer relationship management
- Professional networking
- Consulting
- Resources allocation
- Regulatory compliance
- Relationship building
- Strategic Decision-making
- Bookkeeping
- Industry trend tracking
References
References available upon request.
Timeline
E-Commerce Business Owner
Self-Employed
01.2010 - Current
Disputes Correspondent
Kelly Services
01.2006 - 01.2007
Encoder (Part-time)
Wachovia Bank & Trust
01.2006 - 06.2006
Home Service Specialist
Mentor 4
01.2005 - 01.2006
Mortgage Loan Specialist
Manpower
01.2004 - 01.2005
Clerical Assistant
Southern Health
01.1998 - 01.2004
Associate’s Degree - Criminal Justice
Florida Metropolitan University