Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

MIESHA GARRETT

Houston

Summary

Experienced banker with a proven track record of leading teams and driving profitability. Managed inventory, resolved customer complaints, and created memorable experiences. Skilled in recruiting, training employees, developing leaders, and improving operational efficiency. Possesses strong leadership, problem-solving, and time management abilities. Highly motivated and passionate about achieving success. Holds an Associates degree in business administration with 15 years of experience in banking and 5 years in hotel restaurant management. Recognized for exceptional customer service and recipient of the Leadership Academy Award. Ready to contribute to the success of a company through dedication and drive.

Overview

20
20
years of professional experience
1
1
Certification

Work History

BRANCH SUPERVISOR

Third Coast Bank
05.2021 - Current
  • Increased customer satisfaction through attentive service and timely issue resolution.
  • Established routine meetings to enhance sales, product knowledge, and customer service.
  • Fostered team motivation to achieve performance goals.
  • Resolved client concerns promptly to maintain high satisfaction levels.
  • Provided feedback promptly while managing staff effectiveness.
  • Managed dual control vault tasks.
  • Opened consumer and business accounts, addressing customer needs for additional bank products.

PERSONAL BANKER

Lone Star Bank
09.2011 - 05.2021
  • Opened new accounts with promptness and accuracy while servicing clients needs.
  • Facilitated investment opportunities through bank product cross-selling.
  • Assisted in clarifying customer queries about banking products.
  • Identified opportunities to cross-sell services.
  • Ensure checks have accurate endorsements prior to negotiation.
  • Handled incoming and outgoing wire transfer operations.
  • Aid users in navigating digital banking features.
  • Processed incoming loan payments efficiently.
  • Ensured accuracy while maintaining a balanced cash drawer during daily operations.
  • Organized and bagged coins for sale.
  • Balanced funds in the cash drawer at shift's end.

RELATIONSHIP BANKER

International Bank of Commerce
06.2009 - 09.2011
  • Secured new accounts, merchant services, cash management, and investment services to build a stronger client base.
  • Generated leads through cold calling techniques and prepared presentations.
  • Provided sales presentations to businesses, demonstrating bank products and services.
  • Established new personal and business accounts by actively listening to customer needs.
  • Processed stop payments and electronic wire transfers.
  • Enabled client access to secure deposit boxes.
  • Implemented and maintained Dual Control procedures at end of shifts.

HOTEL SUPERVISOR

Hotel Derek
12.2004 - 06.2011
  • Assisted in managing operations for a 314-room and suite hotel with multiple amenities.
  • Leveraged hotel resources to enhance guest satisfaction and boost revenue.
  • Implemented effective workshops to enhance staff skills.
  • Achieved punctual and accurate delivery of payroll data to HR.
  • Effectively estimated budgetary needs for the front office.
  • Produced consistent reports on hotel operating targets and financial outcomes.
  • Engaged in exhibitions related to tourism industry.
  • Implemented disciplinary procedures for employees with verbal and written warnings.

Education

Associates Business Management -

Trenholm State Technical College
01.1998

Diploma -

Carver High School
Montgomery, AL
05.1996

Skills

  • Communication Skills
  • Leadership Skills
  • Active Listening Skills
  • Problem Solving Skills
  • Management Skills
  • Interpersonal Skills

Certification

Certificate of Completion - May 2024

Level Up Leadership Academy for aspiring Branch Managers

Accomplishments

    Millionaire Club at Third Coast Bank - April 2023

Affiliations

Mentoring Circles Program 2025

Houston Millennials Business Networking

Timeline

BRANCH SUPERVISOR

Third Coast Bank
05.2021 - Current

PERSONAL BANKER

Lone Star Bank
09.2011 - 05.2021

RELATIONSHIP BANKER

International Bank of Commerce
06.2009 - 09.2011

HOTEL SUPERVISOR

Hotel Derek
12.2004 - 06.2011

Associates Business Management -

Trenholm State Technical College

Diploma -

Carver High School

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MIESHA GARRETT