Miesha H
Client Service Representative
Oxon Hill,MD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Client Service Representative
WilmerHale Law
Washington , DC
04.2022 - Current
- Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Managed master calendar by scheduling and confirming appointments.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
Lead Youth Engagement Specialist
Covenant House Washington
Washington , DC
01.2019 - 10.2021
- Participated in meetings with executives to brainstorm, develop and rollout employee retention Strategies.
- Created informative and educational presentations to educate others on available services.
- Met with potential clients to discuss services and establish new relationships.
- Contacted clients on a daily basis to determine satisfaction levels and areas requiring immediate improvement.
Armed Security Officer
Constellis
Alexandria, VA
11.2016 - 01.2019
- Responded quickly to incidents and assessed active situations for security concerns.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Completed full building and grounds patrols to spot and investigate concerns.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
Education
High School Diploma -
Ballou Stay
Washington, DC 09.2010 - 07.2011
Skills
Database Management
Multi-line phone talent
Professional telephone demeanor
Complaint resolution
Creative problem solving
Recordkeeping strengths
Training development aptitude
Timeline
Client Service Representative
WilmerHale Law
04.2022 - Current
Lead Youth Engagement Specialist
Covenant House Washington
01.2019 - 10.2021
Armed Security Officer
Constellis
11.2016 - 01.2019
High School Diploma -
Ballou Stay
09.2010 - 07.2011