Mieshalei Parbo
Kalāheo,HI
Summary
Experienced, organized and dedicated Administrative Assistant with management background who excels at prioritizing, completing multiple tasks and following through to achieve daily and annual goals with the drive to succeed. Highly dependable, ethical and reliable leader that blends advanced organizational, technical and business acumen. Works effectively with team in ensuring operational and service excellence. I am seeking a role of increased responsibility and committed to providing high-quality managerial support and in-house coordination.
Overview
10
10
years of professional experience
1
1
Certification
Work History
ED Registrar
Hawaii Pacific Health
10.2024 - Current
- Maintained current knowledge base regarding insurance information.
- Maintained compliance with regulatory requirements and hospital policies by diligently recording patient encounters, updating electronic health records, and participating in quality assurance initiatives.
- Reviewed, assessed, and evaluated patient registrations, verified accuracy of demographic and financial information and corrected erroneous registrations.
- Promoted a safe and welcoming environment for patients, families, and staff by adhering to infection control protocols and maintaining confidentiality of sensitive information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Assisted in training new Patient Access Registrars, sharing best practices for optimal performance.
- Expedited emergency room admissions through rapid yet thorough collection of critical information.
- Maintained accurate patient records with diligent data entry and attention to detail.
Licensed Esthetician
Mint Aesthetics, LLC
06.2021 - Current
- Services Offered: Facials, Waxing, Sugaring, Lashes, Skin Treatments and Brows.
- Created repeat business by developing long-term relationships with regular customers.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Developed customized treatments for individual clients to address specific skin care needs.
- Streamlined appointment scheduling processes for increased efficiency and reduced client wait time.
- Improved clientele retention with exceptional customer service and follow-up care.
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
Operations Manager
American Airlines
08.2021 - 08.2022
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Completed records of taxable reimbursements, mileage and business-related expenses.
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in aviation operation.
- Eased team transitions and new employee orientation through effective training and development.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Supervised and managed daily operation.
- Recruiting, hiring and training of team members.
- Led daily operational, safety and security meetings to maintain optimal controls.
- Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.
- Managed payroll data entry and processing for 65 employees.
- Maintained employee files.
- Managed employees work schedule.
Clinic Operator
West Kauai Clinic
03.2019 - 09.2019
- Called patients regarding reminders of appointment
date and time. - Connected incoming calls quickly using multi-line
telephone system. - Greeted patients and assisted by answering general
questions and directed to desired office. - Documented messages left by callers and delivered
vital information to intended employees. - Answered calls in pleasant, calm voice and asked
appropriate questions to direct callers to proper
individuals. - Developed strong professional relationships with
employees and clients through effective customer
service skills. - Dispatched urgent and non-urgent messages to staff
members via chat, email and voice mail. - Insurance Verification
Patient Care Coordinator / Front Office Manager
Island Audiology, LLC
03.2018 - 02.2019
- Managed front office activities, including customer
service, patient appointment management, billing
and collections, and office administration. - Developed and managed budget and revenue
expectations while actively seeking ways to eliminate
or reduce expenses. - Processed monthly reports for department
performance. - Built strong network of outside referral sources within
community. - Analyzed facility activities and data to properly assess
risk management and improve services. - Created monthly goals, objectives, and budget
Organized and led weekly personnel meetings with
provider. - Triage incoming patients by assessing conditions and
modified schedules to handle more severe concerns
quickly. - Addressed, documented, and responded to incoming
and outgoing calls and correspondence. - Managed office supply inventory, insurance records,
patient charts, and company files. - Cooperated with Medicare, Medicaid, and private
insurance providers to resolve billing issues. - Received and screened high volume of internal and
external communications, including email and mail. - Made copies, sent faxes and handled all incoming
and outgoing correspondence. - Calculated Coordination of Benefits (COB)
Verified and logged in deadlines for responding to
daily inquiries. - Ensure that office is flowing efficiently for patients and
providers.
Lead Administrative Assistant / Clinical Assistant
Kauai Oncology Institute, LLC
06.2016 - 03.2018
- Processed monthly reports for business
- Ordered lab and imaging studies
- Scheduling (ARIA Software)
- Medical records up-keeping
- Vital Signs
Responding to physicians needs urgently and
effectively. - Updating / Creating new patient medical charts
Assisted radiation therapist with setting up patients for
treatment. - Billing / Coding
- Insurance Eligibility and verification
- Co-payments
- Accurately recorded and reported test results
- Called in medical prescription to pharmacy
Observed and documented patient status and
reported patient complaints to physician. - Prepared and sanitized exam rooms prior to patient
arrival. - Coordinated patient needs such as transportation
through their medical insurance. - Insurance authorizations and referrals
Prep daily and annual paper work for office and
patients. - Referral patients to other medical offices for certain
needs.
Education
Licensed Esthetician - Esthetics
Washington Beauty School
Seattle2020
Certified Nursing Assistant (CNA) - Certified Nursing Assistant Training Program
West Kauai Nurse Aide Training Program
Waimea, HI2014
High School Diploma - undefined
Waimea High School
Waimea, HI2011
Skills
- Blood Borne Pathogens Certified
- Basic Life Support Certified
- Self Directed
- Management Experience
- Payroll
- HIPAA
- Human Resource's
- Financial records and processing
- Strong organizational skills
- Strong problem solving ability
- Filing and Data Archiving
- Microsoft and EPIC Software
- 16 Years Customer Service Experience
Certification
- Basic Life Support-BLS, Infant-Child-Adult (ID#: 6BF255)
- First Aid CPR AED (ID#: 216001940286)
- Blood Borne Pathogens Certification (ID#: CED6E73)
- Certified Nursing Assistant (Certification#: HI000007155)
Timeline
ED Registrar
Hawaii Pacific Health
10.2024 - Current
Operations Manager
American Airlines
08.2021 - 08.2022
Licensed Esthetician
Mint Aesthetics, LLC
06.2021 - Current
Clinic Operator
West Kauai Clinic
03.2019 - 09.2019
Patient Care Coordinator / Front Office Manager
Island Audiology, LLC
03.2018 - 02.2019
Lead Administrative Assistant / Clinical Assistant
Kauai Oncology Institute, LLC
06.2016 - 03.2018
High School Diploma - undefined
Waimea High School
Licensed Esthetician - Esthetics
Washington Beauty School
Certified Nursing Assistant (CNA) - Certified Nursing Assistant Training Program
West Kauai Nurse Aide Training Program