Mietta Smart
Seaford,Vic
Summary
I’m a friendly and reliable retail and customer service professional with experience across hospitality, including fine dining, café, bartending and online support environments. I’m known for delivering positive customer experiences, working efficiently in fast-paced settings, and contributing to strong team culture. Brings strong communication skills, sales confidence, POS experience, and a genuine passion for helping customers find what they need.
Overview
1
1
Certification
Work History
Event & Festival Bartender
Various Venues & Events
Laneway festival, Good charlotte, Ultra Melbourne 2026
- Bartended across multiple festivals and events, delivering fast, friendly service in high-volume environments
- Managed cash and EFTPOS transactions accurately during peak periods
- Worked effectively in rotating teams and new environments, adapting quickly to different setups and workflows
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations.
- Maintained a strong knowledge of venue layouts, allowing for quick response to any situation that may arise during an event.
Barista
Starbucks
VIC
06 2024 - Current
- Deliver friendly, consistent customer service in a high-volume retail café environment.
- Prepare beverages and food items to brand standards while maintaining speed and quality.
- Operate POS systems and process cash and EFTPOS transactions accurately.
- Support store presentation by maintaining clean, organised front-of-house and service areas.
- Work collaboratively with team members to meet daily sales and service targets.
- Respond to customer feedback and resolve issues to ensure a positive in-store experience.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Bar Attendant
The Cheeky Squire
Frankston, VIC
11 2023 - 12 2025
- Provide warm, engaging service to customers in a busy customer-facing environment.
- Process payments accurately and manage multiple orders during peak periods.
- Build rapport with customers to encourage repeat visits and positive word-of-mouth.
- Maintain a clean and well-presented service area in line with venue standards.
- Support team members to ensure smooth daily operations.
- Improved customer satisfaction by addressing any issues or concerns professionally and efficiently.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Maximized sales by upselling premium drinks and promoting daily specials.
Bartender Supervisor
Powderkeg
falls Creek
03 2023 - 10 2023
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Boosted team morale through open communication channels, employee recognition initiatives, and team-building activities.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Developed strong relationships with suppliers, negotiating favorable pricing on beverage orders.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Online Customer Service Representative
The Just Group
Melbourne, VIC
05 2021 - 03 2023
- Delivered customer support for major retail brands via phone, email, and live chat.
- Assisted customers with orders, returns, exchanges, and account enquiries.
- Maintained accurate records and ensured timely follow-up to resolve issues.
- Demonstrated product knowledge to provide helpful recommendations and solutions.
- Contributed to customer satisfaction and brand loyalty through positive interactions.
- Identified trends in customer concerns and proactively suggested improvements to products, services, or processes.
- Resolved customer complaints by determining cause of problem, selecting best solution, and expediting correction or adjustment.
Fine Dining Server
Lancemone
Red Hill
01 2019 - 05 2021
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
Assistant Manager
Red Hill Baker
Red Hill South, VIC
01 2014 - 07 2020
- Supported daily retail operations including staff supervision, stock control, and customer service.
- Trained new team members in customer service, POS use, and product knowledge.
- Managed customer enquiries, returns, and service issues professionally.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
Certificate I–IV -
Psychology & Counselling
Certificate I–IV -
Performing Arts
Swinburne University of Technology
VCE -
Dromana Secondary College
Skills
- Exceptional customer service
- Adaptive and creative
- Liquor, beer and wine knowledge
- Handling difficult customers
- Classic cocktails
- Dependable and Responsible
- Attention to Detail
- Stage Performance
- Proffesional dancer
- Modeling
- Improvising
- Extensive performance background
Certification
- Valid RSA
- Working with children’s check
Timeline
Event & Festival Bartender
Various Venues & Events
Barista
Starbucks
06 2024 - Current
Bar Attendant
The Cheeky Squire
11 2023 - 12 2025
Bartender Supervisor
Powderkeg
03 2023 - 10 2023
Online Customer Service Representative
The Just Group
05 2021 - 03 2023
Fine Dining Server
Lancemone
01 2019 - 05 2021
Assistant Manager
Red Hill Baker
01 2014 - 07 2020
Certificate I–IV -
Psychology & Counselling
Certificate I–IV -
Performing Arts
Swinburne University of Technology
VCE -
Dromana Secondary College