Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MIGDALIA FLOER PANTOJAS

Lakeland

Summary

Goal-oriented and empathetic healthcare and human-services expert with over 15 years of experience in medical records, case management, and public-health program coordination.

Overview

21
21
years of professional experience
1
1
Certificate

Work History

Sr. Human Services Program Analyst

Florida Department of Health – Area 15
Lakeland
02.2024 - Current

- Led implementation of impactful HIV prevention strategies aligned with DOH and CDC guidelines.

- Developed outreach plans targeting high-risk zip codes through community and venue-based activities.

- Provided capacity-building assistance to organizations, enhancing prevention, testing, and linkage-to-care services.

- Coordinated HIV/STD/hepatitis counseling and testing per state policy, ensuring confidentiality and compliance.

- Served as primary contact for outreach operations, trained and supervised staff for accurate reporting.

- Established partnerships with local agencies to improve access to PrEP and PEP services.

- Prepared culturally competent educational materials using social-marketing strategies for effective outreach.

- Maintained quality-control documentation and submitted all required reports on schedule.

Medical Records Technician Team Lead

Florida Department of Health
Lakeland
08.2022 - 02.2024

- Supervised medical-records operations, ensuring accuracy and confidentiality of electronic and paper files.
- Oversaw daily documentation and reporting, adhering to HIPAA and Department of Health policies.
- Collaborated with clinic staff to verify patient data, coding, and treatment documentation.
- Conducted internal audits and implemented corrective actions to enhance data integrity.
- Trained new staff on medical-records procedures and confidentiality protocols.

Team Leader / Senior Clerk

Florida Department of Health
Lakeland
06.2007 - 08.2022

- Planned and coordinated medical-records functions across multiple clinics, ensuring HIPAA compliance.
- Managed secure case logs for legal requests, hospitals, and social-service agencies.
- Verified insurance coverage, secured authorizations, and processed Medicaid waivers and prenatal forms.
- Provided Spanish/English translation services to assist clients and staff with registration and documentation.
- Oversaw client registration demographics and scheduling in Health Management System for accuracy.
- Processed immunization records into Florida SHOTS, and prepared monthly reports for leadership.

Legal Case Manager- Court Assistance

State of Florida Public Defender’s Office
Bartow
05.2005 - 06.2007

- Drafted and prepared legal documents and correspondence under attorney supervision.

- Maintained case-management systems, tracked deadlines, and organized court filings.

- Coordinated subpoenas, translation services, and witness support for court proceedings.

- Assisted law enforcement with document filing and discovery preparation.

- Managed case files and documentation for various legal matters.

- Coordinated communication between clients and legal teams effectively.

- Scheduled appointments and hearings for attorneys and clients promptly.

- Researched legal precedents and regulations relevant to ongoing cases.

Education

Graduate Certificate - Medical Billing and Coding

Dewey University
San Juan, Puerto Rico
01.1998

High School Diploma -

Colegio Maria Auxiliadora
Carolina
01.1992

Skills

  • Public health programs
  • HIV prevention strategies
  • Data analysis and reporting
  • Program evaluation
  • Health program management
  • Community outreach and engagement
  • Medical records management
  • Case management and coordination
  • Effective communication skills
  • Attention to detail
  • Team collaboration
  • Training and development
  • Cultural competency
  • Quality assurance and policy compliance
  • Risk assessment expertise

Certification

  • Certified HIV Prevention Counselor – Florida Department of Health
  • HIPAA Compliance & Information Security
  • Data Quality Management

Timeline

Sr. Human Services Program Analyst

Florida Department of Health – Area 15
02.2024 - Current

Medical Records Technician Team Lead

Florida Department of Health
08.2022 - 02.2024

Team Leader / Senior Clerk

Florida Department of Health
06.2007 - 08.2022

Legal Case Manager- Court Assistance

State of Florida Public Defender’s Office
05.2005 - 06.2007

Graduate Certificate - Medical Billing and Coding

Dewey University

High School Diploma -

Colegio Maria Auxiliadora
MIGDALIA FLOER PANTOJAS