
Goal-oriented and empathetic healthcare and human-services expert with over 15 years of experience in medical records, case management, and public-health program coordination.
- Led implementation of impactful HIV prevention strategies aligned with DOH and CDC guidelines.
- Developed outreach plans targeting high-risk zip codes through community and venue-based activities.
- Provided capacity-building assistance to organizations, enhancing prevention, testing, and linkage-to-care services.
- Coordinated HIV/STD/hepatitis counseling and testing per state policy, ensuring confidentiality and compliance.
- Served as primary contact for outreach operations, trained and supervised staff for accurate reporting.
- Established partnerships with local agencies to improve access to PrEP and PEP services.
- Prepared culturally competent educational materials using social-marketing strategies for effective outreach.
- Maintained quality-control documentation and submitted all required reports on schedule.
- Supervised medical-records operations, ensuring accuracy and confidentiality of electronic and paper files.
- Oversaw daily documentation and reporting, adhering to HIPAA and Department of Health policies.
- Collaborated with clinic staff to verify patient data, coding, and treatment documentation.
- Conducted internal audits and implemented corrective actions to enhance data integrity.
- Trained new staff on medical-records procedures and confidentiality protocols.
- Planned and coordinated medical-records functions across multiple clinics, ensuring HIPAA compliance.
- Managed secure case logs for legal requests, hospitals, and social-service agencies.
- Verified insurance coverage, secured authorizations, and processed Medicaid waivers and prenatal forms.
- Provided Spanish/English translation services to assist clients and staff with registration and documentation.
- Oversaw client registration demographics and scheduling in Health Management System for accuracy.
- Processed immunization records into Florida SHOTS, and prepared monthly reports for leadership.
- Drafted and prepared legal documents and correspondence under attorney supervision.
- Maintained case-management systems, tracked deadlines, and organized court filings.
- Coordinated subpoenas, translation services, and witness support for court proceedings.
- Assisted law enforcement with document filing and discovery preparation.
- Managed case files and documentation for various legal matters.
- Coordinated communication between clients and legal teams effectively.
- Scheduled appointments and hearings for attorneys and clients promptly.
- Researched legal precedents and regulations relevant to ongoing cases.