Migdalia Gonzalez
Fort Lauderdale,FL
Summary
Results-driven professional with extensive experience in claims supervision. Known for effective communication and problem-solving skills, enhancing team performance and streamlining claims workflows to achieve significant reductions in resolution time.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Claims Supervisor
Pearl Holding Group
Fort Lauderdale, Fl
09.1997 - Current
- Supervise claims processing to ensure compliance with company policies and regulatory requirements.
- Mentored team members to enhance claims handling efficiency and foster professional development.
- Implemented process improvements that reduced claim resolution time and increased customer satisfaction.
- Analyzed claims data to identify trends, driving strategic decisions for operational enhancements.
- Coordinated cross-departmental communication to streamline claims workflow and resolve escalated issues effectively..
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
Education
High School Diploma -
Dra. Maria Cadilla
Arecibo, Puerto RicxoNo Degree -
Bible Institute
Fort Lauderdale, FlSkills
- Team motivation
- Claims processing
- Procedure implementation
- Investigation techniques
- Personnel training
- Liability management
- Problem-solving
- Multitasking abilities
- Organizational skills
- Effective communication
Accomplishments
Church member in Maranatha Pentecostal church for 29+ years. Have been part of multiple ministries. Mainly teaching in different levels beginning from nursery, 3-10 year olds and now teaching adults Sunday School alongside our Missions Pastor. Have been part of the Worship Team, Missionettes, Singles ministry, outreach programs.
Currently active in Sunday School and Missionettes program as a teacher and actively involved as part of leadership in our Missions Team.
Certification
Diploma FMD -
Certificates - multiple Mental Health Courses
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Claims Supervisor
Pearl Holding Group
09.1997 - Current
High School Diploma -
Dra. Maria Cadilla
No Degree -
Bible Institute