Migdalisse Ramirez Torres
Lancaster,PA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
21
21
years of professional experience
Work History
Shipping Clerk
FedEx
York, PA
06.2024 - 11.2025
- Processed shipping documents to ensure timely and accurate dispatch of goods.
- Coordinated with carriers to schedule pickups and deliveries, optimizing shipping routes.
- Maintained accurate inventory records using warehouse management systems.
- Inspected outgoing shipments for quality assurance and compliance with regulations.
- Collaborated with logistics teams to streamline operations and reduce shipping delays.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Front Desk Receptionist
Lancaster City Housing Authority
Lancaster, PA
02.2021 - 12.2023
- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Coordinated appointment scheduling, optimizing staff availability and client satisfaction.
- Handled customer inquiries efficiently, providing accurate information and resolving issues promptly.
- Maintained organized reception area, enhancing overall office presentation and client experience.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
Receptionist
Manpower/GG Schmith
Lancaster, PA
06.2020 - 01.2021
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Triaged incoming calls on [Number]-line phone system and directed to departments based on customer needs.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
Clerical Specialist
Lancaster County
Lancaster, PA
02.2017 - 10.2020
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Strategically distributed administrative tasks amongst 89 staff members and provided guidance to promote performance.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Entered legal data using Mictrosoft Office, following procedures to keep information private.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Exell and Publisher.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
Manager
Nieves Auto Detailing
Bayamon, PR
03.2005 - 01.2017
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Trained and guided team members to maintain high productivity and performance metrics.
- Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
- Maximized performance by monitoring daily activities and mentoring team of 47 associates.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Demonstrated new products, procedures and techniques to employees.
- Recruited and developed 25 employees for general labor department.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Executed regular process updates to reduce discrepancies and enhance scheduling across google calendar calendars and programs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Maria Vazquez De Umpierre
Bayamon, PR04.2000
Skills
- Documentation and reporting
- Customer and Client Relations
- Conflict Resolution
- Organization skills
- Telephone skills
- Mail handling
- Sorting and labeling
- Customer/Client relations
- Multi-Line Telephone Systems
- Correspondence Distribution
- Verbal and written communication
- Business operations
- Time management
- Scheduling
Timeline
Shipping Clerk
FedEx
06.2024 - 11.2025
Front Desk Receptionist
Lancaster City Housing Authority
02.2021 - 12.2023
Receptionist
Manpower/GG Schmith
06.2020 - 01.2021
Clerical Specialist
Lancaster County
02.2017 - 10.2020
Manager
Nieves Auto Detailing
03.2005 - 01.2017
High School Diploma -
Maria Vazquez De Umpierre