Mignon Elkes
Greensboro,NC
Summary
Experienced IT administrator with a proven track record of overcoming challenges. Strong problem-solving skills and proactive approach to new tasks. Recognized for adaptability, creativity, and results-oriented mindset. Dedicated to making meaningful contributions and driving organizational success. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ESV IT Admin
Guilford County Emergency Services
02.2024 - Current
- Support 6 divisions' IT needs, improving efficiency and reliability.
- Implemented CAD laptops, enhancing operational capabilities.
- Configured 12 MG90 modem devices, ensuring seamless ambulance deployment.
- Manage hardware audits, maintaining optimal device performance.
- Perform onboarding/offboarding processes, facilitate smooth transitions for new hires and terminations.
- Coordinate with Greensboro City IT, allied agencies, and vendors to resolve complex issues and maintain optimal system performance.
- Drive efficiency through daily monitoring of ambulance modem issues, temperature devices, and cameras. Conduct regular audits to ensure equipment reliability.
- Analyze organizational technological needs and develop strategic plans to mitigate operational challenges.
- Plan, evaluate, and successfully integrate effective and efficient technical communication solutions for the organization.
- Knowledge and understanding of operations management concepts, business models, methods, tools, applications and best practices used to improve operations.
- Formulate short- and long-term IT implementation goals.
- Utilize Freshworks ticket software to provide technical support to end-users.
- Install, upgrade, and manage software and hardware components
- Install, configure and maintain computer systems.
- Provide training to users on IT systems and document troubleshooting steps and resolutions
- Analyze and resolve complex technical issues and identify areas for improvement
- Diagnose and resolve technical issues efficiently.
- Communicate technical information clearly to both technical and non-technical users.
- Understanding of security protocols and best practices
- MDM Management - Managing and supporting mobile devices, including setting up and configuring iPhones and Android devices.
- Participate in creating IT budgets.
- Provide guidance and support to our IT team.
- Coordinate with internal teams and external vendors.
- Negotiate with and manage relationships with IT vendors.
- Develop and implement IT policies and procedures.
- On-call rotation
IT Tech I
Orange County Schools
02.2023 - 12.2023
- Supported and traveled to 3 different elementary schools daily to assist in timely hardware, software, and network issues.
- Collaborated with my team and manually updated each student’s password on their devices at the beginning of the school year.
- Re-imaged Chromebooks, Lenovo laptops and Dell laptops.
- Set up all teacher and staff equipment at the start of the new school year for three different elementary schools for 300+ staff and students.
- Freshdesk Ticket system.
- Documented IT processes by creating detailed, step-by-step guides for how to perform specific problem solving tasks.
- Diagnosed and resolved paper jams, printing errors, and connectivity problems.
IT Internship
Greensboro Police Department
08.2022 - 01.2023
- Re-imaged Toughbooks
- Created an internship handbook for future interns.
- Assisted with onboarding of new iPhones and Samsung phones for police officers.
- Wiped police officer’s old cell phones and old toughbooks.
- Assisted in deployment of new toughbooks for police officers and other staff.
Education
Master of Science - Information Technology Management
Western Governors University
Millcreek, Utah06.2025
Bachelor of Science - Information Technology
Bellevue University
Bellevue, NE11.2022
Associate in Applied Science - Cyber Technology
Guilford Technical Community College
01.2020
Associates in Applied Science - Criminal Justice Technology
Guilford Technical Community College
01.2019
Skills
- Hardware support (Experienced)
- Software support (Experienced)
- Network support (Experienced)
- Microsoft SQL (Beginner)
- GPS tracking (Skillful)
- Device management (Skillful)
- Inventory management (Experienced)
- VPN (Skillful)
- Two-factor authentication (Skillful)
- Reimaging (Skillful)
- DoD wiping (Experienced)
- CAD (Experienced)
- Modem troubleshooting (Experienced)
- Printer setup (Experienced)
- Server administration (Beginner)
- Ticket systems (Expert)
- Firmware updates (Experienced)
- Password management (Expert)
- Device deployment (Expert)
- Onboarding (Experienced)
- Termination processes (Experienced)
- Technical Writing (Experienced)
- Attention to Detail (Experienced)
- Customer Service (Expert)
- Oral Communication (Expert)
- Problem Solving (Experienced)
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Critical thinking
- Decision-making
Certification
- Network + Certification at CompTIA
- May 2022 - May 2025
Languages
Korean (Novice)
Timeline
ESV IT Admin
Guilford County Emergency Services
02.2024 - Current
IT Tech I
Orange County Schools
02.2023 - 12.2023
IT Internship
Greensboro Police Department
08.2022 - 01.2023
Associates in Applied Science - Criminal Justice Technology
Guilford Technical Community College
Master of Science - Information Technology Management
Western Governors University
Bachelor of Science - Information Technology
Bellevue University
Associate in Applied Science - Cyber Technology
Guilford Technical Community College
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