Mignon McNair
Dublin,OH
Summary
Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment.
Overview
24
24
years of professional experience
Work History
Account Manager
GE Consumer Fianance
Canton, OH
03.2001 - 11.2012
*In-Bound Customer Service for Commercial Client (both store and customers)
*Responsible for proactive maintenance, monitoring, research, documentation and collections of Commercial accounts.
*Account Management, including but not limited to: Account Set-Up, Credit Line Management, Cash Application and Account Monitoring.
*Account Reconciliation, including complex account research and collection of past due accounts.
*Problem resolution to include escalated commercial customer issues.
*Utilize GE Systems (commercial applications; CACS, GECOM. Filenet, Edison and Edge to effectively handle customer inquiries and manage daily workload.
*Establish strong rapport with assigned segment of accounts to build and maintain servicing relationships.
*Multi Level communications to include store personnel, Corporate Officers, Commercial Sales Managers, and Underwriting Managers.
*Other duties as assigned, including but not limited to, faxes, lien reviews and other correspondence.
*Responsible for proactive maintenance, monitoring, research, documentation and collections of Commercial accounts.
*Account Management, including but not limited to: Account Set-Up, Credit Line Management, Cash Application and Account Monitoring.
*Account Reconciliation, including complex account research and collection of past due accounts.
*Problem resolution to include escalated commercial customer issues.
*Utilize GE Systems (commercial applications; CACS, GECOM. Filenet, Edison and Edge to effectively handle customer inquiries and manage daily workload.
*Establish strong rapport with assigned segment of accounts to build and maintain servicing relationships.
*Multi Level communications to include store personnel, Corporate Officers, Commercial Sales Managers, and Underwriting Managers.
*Other duties as assigned, including but not limited to, faxes, lien reviews and other correspondence.
Operations Supervisor
Transworld System Inc.
5626 Frantz Rd, Dublin, OH 43017 (614) 766-0803
07.2013 - Current
-
Effectively communicate expectations,
consequences, changes, policies, and procedures
-
Provided motivation for the successful accomplishment
of the assigned team’s quality standards and goals
-
Monitored floor
activity and calls to assist employees.
- Provided ongoing feedback to employees regarding files, performance, and improvement opportunities
-
Diffused escalated calls, negotiate, and create
solutions for resolution.
-
Present, promote, and support all new
initiatives
-
Accurately project and achieve daily, weekly, and
monthly revenue goals.
- Responsible for all decisions, actions and directives with respect to job responsibilities.
- Responsible for managing and track account settlements and/or accounts closed by Client within established guidelines.
- When requested, conduct monthly audits to ensure that accounts have been executed in compliance with Client’s requirements
- When requested, be responsible for monthly Client reporting and processing of returned accounts for review, offers in compromise, reconsiderations, charge offs, 1st and 3rd party levies, pending refund reports, and payment plan reports.
- Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations relating to job duties.
- Proficient with Windows, MS Office Suite, and Internet Explorer
- Responsible for respective department’s overall performance and for motivating team to exceed department goals and objectives.
- Provided feedback to management concerning possible
problems or areas of improvement
- Responsible for hiring and training new associates
Education
High School Diploma - AP and general studies
Buchtel High School
Akron, OH1989
Skills
- Skilled in call center operations
- Call center metrics decoding aptitude
- Account management
- Customer-oriented
- Credit line management
- Exceptional interpersonal communication
- MS Windows proficient
- Excellent time management skills
- Effective problem solver
- Exceptional telephone etiquette
Timeline
Operations Supervisor
Transworld System Inc.
07.2013 - Current
Account Manager
GE Consumer Fianance
03.2001 - 11.2012
High School Diploma - AP and general studies
Buchtel High School
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