Miguel Herrera
Los Angeles,United States
Summary
Oversaw clerical and receptionist functions to enhance operational efficiency. Coordinated patient scheduling to improve service delivery. Monitored patient interactions to maintain high standards of care.
Overview
6
6
years of professional experience
Work History
Rehab Technician
Thera-EX
Pasadena, CA
10.2022 - 06.2025
- Coordinated with occupational therapists to ensure comprehensive support for patient rehabilitation efforts by applying hot/cold packs to alleviate discomfort, demonstrating exercise activities, and utilizing ultrasound and electrotherapy to improve pain management strategies.
- Monitored inventory of rehabilitation supplies and coordinated timely restocking to meet program needs.
- Conducted thorough inspections and maintained high standards of cleanliness and sanitization in treatment areas and facilities.
- Managed phone communications with patient, doctor, and insurance providers to effectively schedule appointments and enhance service delivery.
- Assisted new patients in filling out necessary intake forms.
- Maintained medical charts, ensuring readiness for immediate access during treatment .
- Managed financial transactions related to medical treatments and procedures, ensuring compliance with healthcare regulations.
- Executed systematic scanning and archiving of important patient health documents to maintain accurate medical records.
Customer Service Representative
TJ Maxx
Los Angeles, CA
10.2019 - 02.2020
- Achieved high customer satisfaction by promptly addressing inquiries and resolving issues. Enhanced order management processes to improve accuracy and efficiency.
- Streamlined daily operations and made informed decisions to optimize performance in a self-managed work environment.
Education
AAT-Kinesiology - Kinesiology
Los Angeles Valley College
Burbank12.2025
High School Diploma -
Palisades Charter High School
Santa Monica06.2017
Skills
Positive Communication Skills
Organizational Skills
Efficient & Detail Oriented
Instructional Skills
Phone Etiquette
Collaboration
Timeline
Rehab Technician
Thera-EX
10.2022 - 06.2025
Customer Service Representative
TJ Maxx
10.2019 - 02.2020
AAT-Kinesiology - Kinesiology
Los Angeles Valley College
High School Diploma -
Palisades Charter High School