Miguel A. Molina
San Antonio,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Credit Card Specialist
Randstad USA: Temp & Staffing Agency
06.2025 - 12.2025
- Working at Wells Fargo Credit Card Services
- Answering Bilingual inbound calls
- Provide the best customer experience by answering members’ questions
- Canceling and authorizing credit cards
EMM - Fraud Specialist II
J.P. Morgan Chase & Co.
07.2019 - 04.2025
- Communicating with customers in a metric-driven environment
- Able to navigate multiple systems while staying engaged with customers
- Able to demonstrate resiliency and extreme adaptability in a fast-paced environment
- Possess strong customer focus with the ability to have detailed conversations with customers
- Take ownership of each customer interaction while treating customers with respect and respond with empathy
- Demonstrate personal excellence including punctuality, integrity, and accountability
- Approach problems logically and with good judgment to ensure the appropriate customer outcome
- Make appropriate decisions on behalf of customers quickly and effectively
- Abide by all applicable regulatory and department practices and procedures
- I can work independently and in a team environment
CCB - Credit Card Collections Specialist I
J.P. Morgan Chase & Co.
08.2017 - 07.2019
- Answering inbound and making outbound calls while collecting on overdrawn or past due accounts
- Building strong rapport with customers
- Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
Education
Associate of Applied Sciences - Human Services Addictions Counsel
San Antonio College
01.2015
GED - undefined
Memorial High School
San Antonio, TX01.1982
Skills
- Microsoft Office
- Word
- Power Point
- CAD
- Managerial/Supervisory Skills
- Team Oriented
- Inventory
- Dispatch
- Routing
- Shipping & Receiving
- Scheduling
- Adobe
- Skype
- Teams
- Webex
- Zoom
- Connect Us
- AVIA
- Genesys
- Adman Tool
- CAT - Customer Authentication Tool
- EIV – Early Warning System
- ISF Ribbon/Peasto
- LexisNexis
- PSU - Payments Search Utility
- WebX
- Jabbra
- Soft-Phone Proficient
- WEM - Workforce Engagement Management
- UiPath Assistant
LANGUAGES
English | Native
Spanish | Advanced
Timeline
Credit Card Specialist
Randstad USA: Temp & Staffing Agency
06.2025 - 12.2025
EMM - Fraud Specialist II
J.P. Morgan Chase & Co.
07.2019 - 04.2025
CCB - Credit Card Collections Specialist I
J.P. Morgan Chase & Co.
08.2017 - 07.2019
GED - undefined
Memorial High School
Associate of Applied Sciences - Human Services Addictions Counsel
San Antonio College