Miguel-Andres Paulino
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Package Handler
FedEx:Ground
05.2024 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
Sales Representative
Bullish Arts
01.2020 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Automotive Detailer
Prestige Auto Appearance
09.2023 - 01.2024
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Collaborated with team members to ensure consistent quality and timely completion of tasks.
- Exceeded performance expectations while working efficiently under pressure during peak business hours or tight deadlines.
- Improved customer satisfaction by providing thorough interior and exterior detailing services.
- Conducted thorough inspections of vehicles before and after service to guarantee client satisfaction.
- Maintained a clean and organized work environment for efficient detailing processes.
Education
High School Diploma -
Louis E. Dieruff
815 N Irving St, Allentown, PA 1810906-2019
Skills
- Heavy lifting
- Team collaboration
- Customer relationship building
- Interpersonal communication skills
- Attention to detail
- Cheerful and energetic
- Upselling and cross selling
- Email and phone etiquette
- Data entry
- Product knowledge
- Goal setting
- FLUENT IN Spanish
Languages
Spanish
Native or Bilingual
Timeline
Package Handler
FedEx:Ground
05.2024 - Current
Automotive Detailer
Prestige Auto Appearance
09.2023 - 01.2024
Sales Representative
Bullish Arts
01.2020 - Current
High School Diploma -
Louis E. Dieruff
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