MIGUEL ANGEL CHINCHILLA BORJAS
SALESFORCE TECHNICAL ARCHITECT
Lynchburg,VA
Summary
Knowledgeable Salesforce Technical Architect with robust background in designing scalable and efficient architecture solutions. Proven track record of leading cross-functional teams to deliver secure and optimized systems. Demonstrated expertise in system integration and cloud-based solutions.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Salesforce Technical Architect
Hospital Auxilio Mutuo, Inc.
07.2024 - 01.2025
- Designed and implemented custom Salesforce solutions, including data models, business process automation, and customized user interfaces using Asynchronous Apex (Queueable, Scheduled, Batch, Future Methods), Triggers, Bulk Triggers, Apex Methods (SOAP & REST Web Services).
- Established and enforced Salesforce security best practices, including role hierarchies, field-level security, and sharing rules to maintain data integrity.
- Managed Salesforce administrative tasks, including creating Profiles, Roles, Users, and configuring Page Layouts, Flexi Pages, Approvals, Workflows, Reports, and Dashboards to optimize functionality and user experience.
- Led the migration from Salesforce Classic to Salesforce Lightning, optimizing UI/UX, enhancing performance, and implementing Lightning Components, Aura Framework, and Lightning Web Components (LWC) to improve scalability and user experience.
Salesforce Technical Architect
VASS Consultoría de Sistemas
06.2021 - 06.2024
- Optimized business processes using Salesforce across Sales Cloud, Service Cloud, Call Center, Chatter, and AppExchange, enhancing efficiency and scalability.
- Managed Salesforce administration, including creating Profiles, Roles, Users, and configuring Page Layouts, Workflows, Reports, and Dashboards to support business operations.
- Streamlined CRM processes across forecasting, campaigns, lead management, pipeline optimization, order processing, account management, and case management to drive productivity.
- Developed and customized solutions using Apex, Visualforce, Aura, Lightning Components, and Einstein Chat Bot, ensuring seamless integration and functionality.
Senior Salesforce Developer
Aeropost Inc.
03.2021 - 05.2021
- Implemented, configured, and migrated data in Salesforce Marketing Cloud, integrating Marketing Cloud Connect and Domo to enhance marketing operations.
- Designed and delivered solutions in Email Studio, creating customized email journeys to optimize engagement and performance.
- Developed automated email/mobile journeys using Email Studio, Mobile Studio, Automation Studio, and Journey Builder, advising clients on optimization strategies and integrating Marketing Cloud with third-party applications and data sources.
- Integrated Salesforce Service Cloud, Marketing Cloud, and Domo, ensuring seamless data synchronization and streamlined cross-platform functionality.
- Bolstered company-wide data analytics capabilities via creation of sophisticated real-time reporting tools within Salesforce platform.
Senior Salesforce Developer
Digital Health Services LLC
01.2017 - 02.2021
- Enhanced CRM processes (forecasting, campaign, lead, pipeline, order, account, and case management), boosting efficiency by 30%. Built Salesforce applications with Apex and Visualforce, streamlining manual workflows by 25%. Created custom formula fields, field dependencies, and validation rules to enhance automation.
- Administered SFDC tasks (profiles, roles, users, layouts, reports, workflows, tasks), streamlining operations by 15%.
- Integrated Salesforce with SAP via Informatica on Demand, optimizing data flow and system accuracy.
- Deployed integrations with Dell Boomi between Salesforce, SAP, Oracle, and Google Cloud, enhancing system interoperability by 40%.
- Collaborated effectively in both large and small teams, leveraging strong communication and interpersonal skills.
Senior Salesforce Developer
Intellect Solutions Inc.
06.2014 - 12.2016
- Assisted multiple banking companies, car dealers, and multinational corporations in achieving a 100% increase in KPIs through Salesforce (SFDC) implementations.
- Led SFDC implementations for Sales Cloud, Service Cloud, Call Center, Chatter, and AppExchange applications, optimizing CRM processes.
- Proficient in Apex language, including Apex Triggers, Apex Classes, Apex Test Methods, and Apex Web Services, to enhance functionality.
- Managed SFDC administrative tasks, like creating Profiles, Roles, Users, and configuring Page Layouts, Approvals, Workflows, Reports, and Dashboards.
- Implemented key CRM processes such as forecasting, campaign management, lead management, and case management.
- Created and integrated lookup, junction, and master-detail relationships based on defined needs.
Senior Technical Leader
Ficohsa Group
01.2008 - 05.2014
- Contributed to multiple Salesforce implementations, including Sales Cloud, Service Cloud, Call Center, Chatter, and AppExchange.
- Utilized web technologies (HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP) for system integration.
- Oversaw databases (SQL Server, Sybase, MySQL), ensuring data accuracy and efficiency.
- Evaluated emerging technologies for potential integration into existing systems, staying ahead of industry trends while enhancing product offerings.
- Streamlined development processes for increased efficiency by implementing agile methodologies.
Education
Bachelor of Science - Computer Science
Universidad Nacional Autónoma de Honduras - UNAH
12.1995
Skills
- Cloud platform expertise
- Enterprise architecture design
- Communicating with clients
- Business solutions
- Technical architecture design
- Proficient in Apex Class
- Software development lifecycle
- Redesigning system architecture
- Continuous integration
- Problem-solving
- Attention to detail
- DevOps principles
PROFESSIONAL SKILLS
- Willing to learn about each clients’ unique needs and pain points.
- Specialized in the implementation of main Salesforce components — Apex, Visualforce and Lightning Component Framework to improve efficiency.
- Knowledge of how to apply UX and UI design best practices like design thinking and user-centered design to improve user experience.
- Skilled in testing software and adjusting when needed to ensure quality deliverables.
- Analytical mindset for assessing software and locating areas of improvement.
- Ability to translate niche technical concepts into understandable formats, such as models and flowcharts.
- Communication skills for working with members of software development, UI and UX design and the c-suite.
- Attention to detail for performing rigorous software testing and diagnosing issues.
Languages
English
Professional Working
Spanish
Native or Bilingual
Certification
• Salesforce Certified Platform Developer I Issued Aug 2017
• Salesforce Certified Platform Developer II Issued Aug 2017
• Salesforce Certified Administrator Issued Oct 2017
• Salesforce Certified Advanced Administrator Issued Nov 2017
• Salesforce Certified Platform App Builder Issued Mar 2018
• Salesforce Certified Data Architect Issued Jul 2022
• Salesforce Certified Agentforce Specialist Issued Jan 2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Salesforce Technical Architect
Hospital Auxilio Mutuo, Inc.
07.2024 - 01.2025
Salesforce Technical Architect
VASS Consultoría de Sistemas
06.2021 - 06.2024
Senior Salesforce Developer
Aeropost Inc.
03.2021 - 05.2021
Senior Salesforce Developer
Digital Health Services LLC
01.2017 - 02.2021
Senior Salesforce Developer
Intellect Solutions Inc.
06.2014 - 12.2016
Senior Technical Leader
Ficohsa Group
01.2008 - 05.2014
Bachelor of Science - Computer Science
Universidad Nacional Autónoma de Honduras - UNAH
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