Miguel Aracena
Cumberland
Summary
Experienced Parking Enforcement Officer with a strong background in customer service and facility management. Proven track record in reporting, equipment maintenance, and cash handling, resulting in seamless operations and high levels of customer satisfaction. Skilled in managing parking facilities, resolving issues swiftly, and maintaining detailed records to optimize efficiency and service quality.
Overview
14
14
years of professional experience
Work History
Armed Security Officer
SMS Security
12.2024 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Completed full building and grounds patrols to spot and investigate concerns.
- Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
CONTROL CENTER OPERATOR
City of providence
01.2023 - Current
- Identified potential risks and vulnerabilities through thorough analysis of control center operations.
- Championed safety initiatives within the workspace, leading efforts towards achieving an incident-free work environment.
- Maintained high levels of security and reliability with routine system checks and updates.
- Assisted in the development of robust contingency plans for emergency situations, ensuring preparedness across all aspects of the operation.
PARKING ENFORCEMENT OFFICER
City of Providence
06.2021 - 01.2022
- Enforced parking regulations, issuing tickets and coordinating vehicle towing as necessary
- Enhanced customer satisfaction by resolving parking issues promptly and efficiently
STATION MANAGER
JST Transportation
05.2018 - 01.2021
- Led station operations, optimizing logistics and enhancing efficiency
- Implemented streamlined processes, resulting in improved delivery times and customer satisfaction
DISPATCHER
Dicom Express
01.2017 - 06.2018
GARAGE ATTENDANT
ProPark America
07.2014 - 07.2017
- Provide excellent customer service
- Open/close parking garage
- Process bank deposits
- Do daily reports/ weekly reports
- Fix any parking equipment issues
- View Facility camera for any activity
DISPATCHER
Urban moblity Now
08.2016 - 01.2017
ASSISTANT MANAGER/DISPATCHER
Urban Mobility Now
04.2015 - 09.2016
- Monitor and analyze city-wide operations, ensuring efficient resource allocation and swift response to emergencies
- Implement data-driven strategies for improved service delivery
- Streamline communication protocols between departments, reducing response times and enhancing overall operational efficiency
- Drive continuous improvement in control center processes
- Managed daily operations, improving efficiency and reducing delays by over 12%
- Led team of 20, enhancing collaboration and boosting employee satisfaction
- Implemented cost-saving measures, achieving a 9% reduction in expenses
- Resolved logistical challenges, ensuring timely deliveries and customer satisfaction
- Analyzed performance metrics, driving strategic decisions and operational improvements
SUPERVISOR
LAZ Parking
10.2013 - 06.2016
- Supervised financial transactions, including accurate bank deposits and comprehensive report generation
ASSISTANT MANAGER
SP+ Corporation
12.2015 - 04.2016
- Run all garages in the city of providence
- Hand out parking tickets if parking not paid for
FRONT DESK ASSOCIATE
Gold's Gym
06.2015 - 03.2016
- Open/Close the gym
- Make Protein Shakes
- Fix Machines
- Sign people up for Memberships
- Give gym tours
SALES ASSOCIATE
Restaurant City
07.2013 - 09.2013
- Provide excellent customer service
- Do inventory of all products that leave the store
- Handle all cashier transaction
- Stock all products
- Close the store
SALES ASSOCIATE
Target
11.2010 - 01.2011
- Provide excellent customer service
- Do money transaction at register
- Stock items that need to be on the floor
Education
LAW ENFORCEMENT -
Community College Of Rhode Island
RI07.2019
DIPLOMA -
Central High School
RI07.2010
Skills
- Customer Service
- Payroll
- Scheduling
- Dispatching
- Reporting
- Cash Handling
- Equipment Maintenance
- Inventory Management
- Sales
- Bilingual
- Presentation
- Organization
- Computer Skills
- Emergency Response
Additional Information - Student Government
Community College Of Rhode Island
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Armed Security Officer
SMS Security
12.2024 - Current
CONTROL CENTER OPERATOR
City of providence
01.2023 - Current
PARKING ENFORCEMENT OFFICER
City of Providence
06.2021 - 01.2022
STATION MANAGER
JST Transportation
05.2018 - 01.2021
DISPATCHER
Dicom Express
01.2017 - 06.2018
DISPATCHER
Urban moblity Now
08.2016 - 01.2017
ASSISTANT MANAGER
SP+ Corporation
12.2015 - 04.2016
FRONT DESK ASSOCIATE
Gold's Gym
06.2015 - 03.2016
ASSISTANT MANAGER/DISPATCHER
Urban Mobility Now
04.2015 - 09.2016
GARAGE ATTENDANT
ProPark America
07.2014 - 07.2017
SUPERVISOR
LAZ Parking
10.2013 - 06.2016
SALES ASSOCIATE
Restaurant City
07.2013 - 09.2013
SALES ASSOCIATE
Target
11.2010 - 01.2011
LAW ENFORCEMENT -
Community College Of Rhode Island
DIPLOMA -
Central High School
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