Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Miguel A Rodriguez

San Antonio,TX

Summary

Results-oriented Team Lead with proven leadership and customer service experience. Bilingual and motivated professional consistently demonstrating a strong work ethic. Possesses excellent planning and leadership abilities, delivering high-quality products on tight schedules. Known for leveraging analytical thinking and creativity to solve problems and drive innovation in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Team Lead, delivery driver, and warehouse worker

Kroger
San Antonio, TX
08.2022 - 05.2024
  • Company Overview: 4225 Milling Rd, San Antonio, TX 78219 - Team Lead, delivery driver, and warehouse worker.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Proven ability to manage high-volume workflows, optimize route planning, and ensure timely and accurate deliveries.
  • Demonstrated proficiency in communication and problem-solving, contributing to enhanced operational efficiency and customer satisfaction.
  • Reviewed existing systems and procedures regularly, suggesting ways they could be improved or optimized.
  • Consistently delivered packages with exceptional accuracy and timeliness, ensuring high customer satisfaction through reliable service and attention to detail.
  • Developed and implemented strategies to improve delivery efficiency and customer satisfaction.
  • Fostered a collaborative and positive work environment, encouraging team cohesion and morale.

Cashier/ Sales associate

Target
San Antonio, TX
11.2021 - 06.2022
  • Company Overview: San Pedro Ave, San Antonio, TX 78232 - Cashier/Sales associate
  • Greeted customers and answered any questions they had about the store's products and services.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Cashier/customer Service Assistance/stocker

Whole Foods Market
San Antonio, TX
10.2019 - 09.2021
  • Company Overview: 18403 Blanco Rd, San Antonio, TX 78258 - Cashier, customer service assistance, stocker.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Education

Associates - biology

Northwest Vista College
San Antonio, TX
01.2022

High School -

Winston Churchill High School
San Antonio, Texas
01.2019

Skills

  • Effective Conflict Mediation
  • Proficient in Bilingual Communication
  • Effective Time Management
  • Client Support Expertise
  • Proactive Positivity
  • Transaction Processing
  • Effective Team Leadership
  • Strong work ethic
  • Invoice Verification
  • Workplace Safety
  • Shift Scheduling
  • Performance Evaluations

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Team Lead, delivery driver, and warehouse worker

Kroger
08.2022 - 05.2024

Cashier/ Sales associate

Target
11.2021 - 06.2022

Cashier/customer Service Assistance/stocker

Whole Foods Market
10.2019 - 09.2021

Associates - biology

Northwest Vista College

High School -

Winston Churchill High School

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Miguel A Rodriguez