Miguel Ayala
Academy Sports + Outdoors
El Paso,TX
6
years of professional experience
Dynamic Sales Manager recognized for a strong ability to drive sales growth and foster enduring client relationships. Proven success in leading high-performing sales teams to consistently meet and exceed targets, achieving significant accomplishments in expanding market share and enhancing customer satisfaction. Expertise in strategic planning and effective communication has been instrumental in elevating team performance and delivering exceptional results. Committed to leveraging innovative sales strategies to achieve organizational objectives and cultivate long-term partnerships.
Work History
Sales Manager
2 Years 9 Months- Managed team activities to provide strategic guidance, facilitating on-time project delivery and maintaining quality benchmarks.
- Assessed team performance metrics and devised strategic initiatives to enhance operational efficiency and improve customer service standards.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement, and training new staff in relevant processes and procedures.
- Monitored and evaluated team operations to implement compliance measures that uphold company policies and procedures.
- Evaluated individual competencies and allocated tasks accordingly to ensure effective project execution.
- Conducted thorough inventory counts, addressed discrepancies, and completed documentation to maintain up-to-date records.
- Assisted customers in selecting firearms and ammunition that best suited their needs.
- Developed knowledge of firearm safety protocols to ensure customer safety during sales transactions.
- Executed inventory processes by systematically organizing and restocking shelves with newly received products.
- Maintained records of all firearms purchases according to state regulations and conducted background checks on potential buyers using the appropriate software applications.
- Greeted customers upon entering the store and offered assistance when needed.
- Enhanced operational efficiency during high-demand times by facilitating shelf stocking and ensuring exceptional customer service.
- Maintained well-organized and secure inventory of firearms and ammunition to support operational readiness.
- Developed and implemented sales strategies to enhance market penetration and customer engagement.
Manager
1 Year 11 Months- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Developed and maintained customer engagement strategies to encourage loyalty and drive sales growth.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw employee scheduling to optimize workflow efficiency. Managed bank deposit preparation to ensure financial integrity. Compiled sales reports to enhance decision-making processes.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Implemented loss prevention strategies to minimize store shrinkage.
- Recruited, interviewed, and hired employees, and implemented a mentoring program to promote positive feedback and engagement.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions, and individual employee strengths.
- Addressed staff member conflicts to foster a collaborative work environment through attentive listening and compromise.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Conducted training sessions and organized new hire documentation to ensure smooth employee integration.
- Implemented cross-training programs to bolster team flexibility and optimize performance outcomes.
Shipment Manager (Seasonal)
4 Months- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Created and enforced detailed organizational processes to increase quality and service standards.
- Reviewed established business practices and improved processes to reduce expenses.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and implemented strategies to optimize shipping processes.
- Reviewed invoices for accuracy and negotiated rates with carriers.
- Prepared documentation such as bills of lading, packing lists, customs documents.
- Resolved issues related to damaged goods, incorrect shipments, missed deadlines.
- Collaborated with other departments on projects that involve freight movement or logistics management.
Education
Bachelor of Business - Business Entertainment
Certificate of Completion - Medical Assistant
Skills
Merchandising Strategies
Product Promotion
Promotional Events
Customer Engagement
Upselling strategies
Sales floor support
Training and mentoring
Skilled multi-tasker
Training and coaching
Excellent time management skills
Languages
Spanish
Timeline
Sales Manager
Academy Sports + Outdoors
09.2023 - CurrentRead More
Manager
Marshalls
10.2021 - 09.2023Read More
Shipment Manager (Seasonal)
Pittman And Davis
11.2020 - 03.2021Read More
Southern Careers Institute Inc
Certificate of Completion from Medical Assistant
Read More
Full Sail University
Bachelor of Business from Business Entertainment
Read More