Miguel Ayllon
West Palm Beach,FL
Summary
Customer-focused aviation professional with over 10 years of experience in the airline, hospitality and customer service industries. Former Passenger Service Agent and Flight Attendant with LATAM Airlines. Experienced in passenger check-in, ticketing, baggage processing, boarding procedures, document verification and resolving customer concerns in fast-paced airport environments. Fluent in Spanish and English and authorized to work in the United States.
Overview
11
11
years of professional experience
Work History
Amazon Delivery Driver
SoFlo Premier Logistics
West Palm Beach, Florida
08.2025 - 07.2026
- Safely operate an Amazon-branded delivery van
- Communicate clearly with dispatch and customers
- Support teammates with deliveries when needed
Pool Technician
Las Olas Pools
Royal Palm Beach, Florida
01.2024 - 07.2025
- Responsible for the maintenance and cleaning of swimming pools, ensuring they are in optimal condition and safe for use. This includes everything from daily cleaning to water treatment and equipment inspection.
Flight Attendant
LATAM Airlines
Lima, Peru
01.2021 - 01.2023
- Ensured passenger safety and regulatory compliance.
- Provided premium onboard customer service.
- Managed emergency situations calmly and professionally.
- Worked effectively with multicultural teams.
Passenger Service Agent
LATAM Airlines
Lima, Peru
01.2016 - 01.2020
- Performed passenger check-in and ticketing.
- Verified passports, visas and travel documentation.
- Processed checked baggage following airline security procedures.
- Assisted passengers with flight changes, delays and special requests.
- Coordinated boarding for domestics and international flights to ensure on-time departures.
- Delivered exceptional customer service while maintaining safety and security standards.
Education
Bachelor of Hotel and Tourism Management - undefined
Inca Garcilaso de la Vega University
Lima, Perú12.2015
Skills
- Passenger Check-in
- Ticketing
- Boarding Procedures
- Baggage Processing
- Customer Service
- Conflict Resolution
- Microsoft Office
- Sabre
- Amadeus
- Multitasking
- Teamwork
- English - Professional Working Proficiency
- Spanish - Native
Accomplishments
- Assisted hundreds of passengers daily while maintaining excellent customer satisfaction.
Timeline
Amazon Delivery Driver
SoFlo Premier Logistics
08.2025 - 07.2026
Pool Technician
Las Olas Pools
01.2024 - 07.2025
Flight Attendant
LATAM Airlines
01.2021 - 01.2023
Passenger Service Agent
LATAM Airlines
01.2016 - 01.2020
Bachelor of Hotel and Tourism Management - undefined
Inca Garcilaso de la Vega University