Miguel Bernal
Santa Ana,CA
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
14
14
years of professional experience
Work History
Supervisor
Home Depot
05.2020 - Current
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated staff performance and provided coaching to address inefficiencies.
Lawn Care Technician
Bernal Landscape
06.2010 - 11.2018
- Maintained detailed records of services provided for each client''s property to ensure continuity of care over time.
- Contributed to a safe work environment by adhering to safety protocols during all lawn care activities.
- Removed debris and waste from outdoor areas.
- Prepared soil for planting and sowing.
- Supported business development by offering exceptional service that led to referrals from satisfied customers.
- Enhanced teamwork by sharing expertise with colleagues regarding best practices in landscaping techniques.
- Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
- Applied fertilizer and other nutrients to lawns to promote healthy growth.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Diagnosed lawn and garden issues and recommended targeted solutions.
- Seeded, sodded and hydroseeded lawns to provide visually appealing outdoor space.
- Assisted with irrigation system maintenance and repair.
Education
High School Diploma -
Newport Harbor High School
Costa Mesa, CA06.2002
Skills
- Project Management
- Inventory Oversight
- Organization and Time Management
- Calm Under Pressure
- Friendly, Positive Attitude
- Multitasking Abilities
- Customer Relations
- Customer Service
- Verbal Communication
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Home Depot
05.2020 - Current
Lawn Care Technician
Bernal Landscape
06.2010 - 11.2018
High School Diploma -
Newport Harbor High School