Miguel Cardenas
San Diego,CA
Summary
Dynamic professional with expertise in customer relationship management and inventory control, honed at BJ’s Restaurant and Brewhouse. Proven ability to enhance guest satisfaction and drive sales through upselling techniques. Recognized for strong work ethic and attention to detail, consistently delivering exceptional service in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Server
BJ’S RESTAURANT AND BREWHOUSE
San Diego, USA
01.2017 - Current
- Maintained knowledge of full menu and promotions
- Trained new servers and familiarized new employees with the company culture.
- Took and processed food and beverage orders efficiently.
- Managed cash transactions and handled payment processing accurately.
- Provided exceptional service to high volume of daily customers.
Bartender
DELAWARE NORTH (Petco Park Stadium)
San Diego, USA
03.2014 - Current
- Company Overview: (Petco Park)
- Develop and maintain relationships with guests and local community by providing tailored service
- Ability to work under pressure in a past paced environment amid distractions and interruptions.
- Created suggested and mixed special drinks
- (Petco Park)
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Server/Bartender
RED ROBIN
San Diego, USA
04.2011 - 01.2015
- Serve mixed drinks, beer, wine and other popular alcoholic beverages
- Provide exceptional customer service amongst a fast-paced environment
Cashier/Stocker/Supervisor
KNott’s Soak City
San Diego, USA
10.2010 - 09.2012
- Managed cash register operations and balanced daily cash drawers.
- Handled guest complaints with professionalism and empathy to enhance satisfaction.
Education
Associate Degree in Economics - Economics And Accounting
Grossmont College
El Cajon, CA06-2016
Skills
- Inventory control
- Alcohol compliance
- Customer relationship management
- Time management
- Attention to detail
- Upselling techniques
- Strong work ethic
References
- Joachim Graton, (619) 591-2490, Bj’s Restaurant Manager
- Thomas Millen, (619) 339-7128, Food and Beverage Manager, Delaware North
- Manny Molina, (310) 621-2360, Bahia Hotel Supervisor
Timeline
Server
BJ’S RESTAURANT AND BREWHOUSE
01.2017 - Current
Bartender
DELAWARE NORTH (Petco Park Stadium)
03.2014 - Current
Server/Bartender
RED ROBIN
04.2011 - 01.2015
Cashier/Stocker/Supervisor
KNott’s Soak City
10.2010 - 09.2012
Associate Degree in Economics - Economics And Accounting
Grossmont College