Miguel Carrillo
Loews Hollywood Hotel
Newhall,CA
1
Language
4
years of professional experience
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Loews Hollywood Hotel. Proven ability to enhance guest experiences through effective communication and memory retention. Recognized for improving customer satisfaction ratings by addressing issues swiftly and efficiently managing cash handling processes.
Work History
Host/expoditer/takeout Specialist
1 Year 5 Months- Welcomed and seated guests, ensuring a positive first impression.
- Managed waitlist and reservations efficiently to optimize seating capacity.
- Collaborated with kitchen staff to communicate guest needs and preferences.
- Assisted in maintaining cleanliness and organization of dining area.
- Trained new hosts on best practices for guest service and operational procedures.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Server
8 Months- Provided exceptional guest service by anticipating needs and addressing inquiries promptly.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted in training new servers on menu details and customer service standards.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server/host/busser/takeout Specialist
1 Year 8 Months- Assisted kitchen teams in delivering food promptly and enhancing guest experiences.
- Supported cash register functions by processing transactions accurately and swiftly.
- Addressed guest issues quickly to improve customer satisfaction ratings.
- Built rapport with returning customers through engaging conversations and personalized service to foster loyalty.
Education
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Memory retention
Performance improvement
Languages
Spanish
Professional Working
Certification
- First Aid/CPR Certified
Timeline
Server
Loews Hollywood Hotel
10.2022 - 06.2023Read More
Server/host/busser/takeout Specialist
Red Lobster
03.2021 - 11.2022Read More
Host/expoditer/takeout Specialist
Black Angus
10.2019 - 03.2021Read More
John H Francis Polytechnic High School
High School Diploma
Read More