Summary
Overview
Work History
Education
Skills
Certification
Training
Timeline
Generic

Miguel Carruido

Miami,FL

Summary

Experienced Case Manager with over 5 years of experience in multiple social programs, committed to advocating for the health and wellness of individuals and families. Experienced in working on complex cases, offering comprehensive support, and developing strong, empathetic relationships with clients. Looking to apply my communication, organizational, and problem-solving skills to become a member of a dynamic team to empower clients to break through adversity and achieve their best potential.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Real Estate Agent

Interinvestments Realty
02.2018 - Current
  • Prepare contracts, agreements, closing statements, deeds, and leases. Present offers to sellers and negotiate buyer-seller offers. Create lists of properties that fit buyers’ criteria and budget. Coordinate with escrow firms, lenders, inspectors, and pest control to complete purchase agreements before closing.

Remote Reception and Placement Case Manager

Global Refuge
07.2024 - 03.2025
  • Assist newly arrived refugees and qualified populations through the Global Refugee Baltimore Welcome Center by encouraging self-sufficiency and integration. Assist with housing, school registration, health care, social services, benefits, and employment. Deliver culturally sensitive, trauma-informed support, ensuring that some services are not being replicated by other federally funded programs.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.

Afghan Pgm Asst and Match Grant Lead Case Manager

Lutheran Services Florida
11.2021 - 07.2024
  • Coordinated services for clients across multiple agencies, ensuring seamless provision of necessary supports.
  • Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual client needs.
  • Facilitated regular meetings with clients, ensuring progress towards goals was on track and addressing any barriers encountered.
  • Implemented quality control measures to ensure consistency in case management practices throughout the team.
  • Developed and implemented training programs for new case managers, improving overall team performance.
  • Reviewed cases regularly to identify trends or common issues that could inform improvements in service delivery approaches.
  • Advocated for clients'' needs at all levels of the organization, promoting positive change in service delivery models.
  • Streamlined workflow processes for increased efficiency in daily tasks, leading to more timely case resolutions.
  • Managed crisis situations effectively, providing immediate assistance and coordinating follow-up support as needed.

Coordinator of Management Information Systems

Lutheran Services Florida
04.2021 - 11.2021


  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.

Employment Specialist

Lutheran Services Florida
09.2019 - 04.2021
  • Provide employment services such as job preparation training, resume development, interview preparation, and job placement. Maintain regular contact with clients when needed and ensure gender-equitable services. Monitor services to avoid duplicating efforts of other federally funded services.
  • Assisted clients with completing job applications and submitting resumes to improve interview chances.
  • Established strong relationships with local employers to match clients with suitable job opportunities.
  • Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
  • Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
  • Forged relationships with employers to gain insight into job openings and career opportunities.
  • Updated client records to reflect personal information, qualifications and career aspirations.
  • Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.

Education

High School Diploma -

Colegio Arquidiocesano Nuestra Señora del Carmen
07.2011

Skills

  • Bilingual: Professional English and Fluent Spanish
  • Overall: Data analysis, data base management, documentation and record-keeping, project management, case management
  • Case Management Skills: Conducting client assessments, client rapport building, monitoring client compliance and progress, reporting on outcomes and recommending improvements, conflict resolution, coordination of services and resources, client advocacy, crisis intervention, interpersonal skills, verbal and written communication, organization, time management, leadership, public speaking, teamwork, assertiveness, attention to detail, fast-paced environment
  • Real Estate Agent: Sales and negotiation, market knowledge, customer service, marketing and advertising
  • Computer Skills: IRIS (Immigration and Refugee Information System), MLS platforms, virtual tours; Microsoft Office Suite (Word, Excel, Outlook, Powerpoint, Teams); Adobe Acrobat, Zoom

Certification

Real Estate Sales Associate License, 2018-02

Training

  • Google Project Management Certification, 2025-02 - In Progress
  • Standard CPR and AED Certificate, 2024-04
  • Security Awareness Training, 2021-08
  • Hurricane Preparedness Training, 2019-10

Timeline

Remote Reception and Placement Case Manager

Global Refuge
07.2024 - 03.2025

Afghan Pgm Asst and Match Grant Lead Case Manager

Lutheran Services Florida
11.2021 - 07.2024

Coordinator of Management Information Systems

Lutheran Services Florida
04.2021 - 11.2021

Employment Specialist

Lutheran Services Florida
09.2019 - 04.2021

Real Estate Agent

Interinvestments Realty
02.2018 - Current

High School Diploma -

Colegio Arquidiocesano Nuestra Señora del Carmen

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