Miguel Castaneda
Dallas,TX
Summary
Highly motivated tailored clothing Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Retail sales professional versed in product placement and merchandising. Always willing to cater to the customers needs and wants to not only generate revenue for the company, but to build a meaningful and long lasting relationship that can create repeat business. Thrives in a team setting with competition to help not only build up myself but to make my teammates better through teaching each other and collaboration.
Overview
8
8
years of professional experience
Work History
Operations Advisor
Jani King
Addison, TX
02.2024 - Current
- Negotiated contracts with vendors, securing favorable terms that benefited the organization''s bottom line.
- Conducted thorough analyses of operations to identify areas for improvement and recommend solutions.
- Developed and implemented strategies for optimizing resource allocation, resulting in improved overall performance.
- Fostered a culture of continuous improvement by encouraging team members to share ideas and suggestions openly.
- Trained team members on best practices, boosting their knowledge and skills to improve performance.
Designated Sales Associate
Nordstrom
Dallas, TX
01.2020 - 02.2024
- Create and cultivate long lasting partnerships with customers by helping them look and feel their best through their wardrobe.
- Personally style and measure them to develop their wardrobe with high end clothing.
- Helped launch the KnotStandard brand as their Designated Sales Associate, and worked with other associates to help the brand grow to the largest volume Made-to-Measure brand in the company.
- Achieved the Nordstrom Customer Service All-Star award for being one of the biggest examples of "Customer first, task second" mentality that the company built itself on.
Sales Associate
Nordstrom Rack
Dallas, TX
06.2016 - 12.2019
- Helped with the visual merchandising by organizing racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Granted the Nordstrom Rack Customer Service All-Star Award by showing exemplary customer service.
Education
High School Diploma -
Plano West Senior High School
Plano, TX06.2016
Skills
- Human relations
- Planning and coordination
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Goal-Oriented
- Flexible Schedule
- Stocking and Receiving
- Customer Needs Assessment
- Upselling
Timeline
Operations Advisor
Jani King
02.2024 - Current
Designated Sales Associate
Nordstrom
01.2020 - 02.2024
Sales Associate
Nordstrom Rack
06.2016 - 12.2019
High School Diploma -
Plano West Senior High School