Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
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Miguel Cayabyab

Charlotte,NC

Summary

Accomplished professional with a proven track record at Amazon, adept in optimizing resource distribution and enhancing service excellence. Demonstrates exceptional problem-solving abilities and adaptability, achieving consistently high customer satisfaction scores. Skilled in operating systems and maintaining Amazon's robotic equipment, significantly improving productivity.

Overview

9
9
years of professional experience

Work History

Amazon Driver Associate

Cataline DSP
Concord, NC
07.2024 - Current
  • Delivered packages to customers in a timely and efficient manner.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
  • Reported any incidents involving the truck or its cargo to management immediately.
  • Assisted with loading and unloading freight when necessary.
  • Adhered to company policies and procedures related to safety and security standards.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
  • Delivered goods and services to customers on time and in excellent condition.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Secured merchandise, avoiding damage during transportation.
  • Documented daily mileage, gas, and other data.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Achieved consistently high customer scores due to exceptional service.
  • Drove trucks to and from job sites to deliver supplies.

On-Sight Supervisor

Charlotte Stage & Sound
Charlotte, NC
03.2016 - 01.2021
  • Managed team coordination and correspondence including project schedules
  • Identified, documented and found solutions for customer issues and product problems
  • Coordinated compliance with Conditions of Maps and Conditions of Occupancy
  • Provided maintenance and care for company assigned vehicle
  • Solved problems to root cause to prevent recurrence
  • Directed set up and adjustments of machinery in work center
  • Coordinated departmental maintenance and engineering needs
  • Met clients on-site and assisted with any customer service

Amazon AFM

Amazon
Charlotte, NC
09.2019 - 02.2020
  • Analyze and interpret AMAZON floor health data to reduce barriers and improve productivity of associates
  • Collaborate with senior operations managers, area managers and process assistants to identify and solve a variety of problems and to clarify management objectives
  • Maintenance of AMAZON Robots used in fulfillment centers

Education

GED -

Rowan-Cabarrus Community College
Salisbury, NC
01.2024

High School -

Central Cabarrus Highscool
Concord, NC

Skills

  • Service Excellence
  • Performance Oversight
  • Adaptable Learner
  • Proficient in Operating Systems
  • Optimized Resource Distribution
  • Problem-solving abilities
  • Troubleshooting skills
  • Professionalism
  • Attention to detail
  • Adaptability
  • Reliability

References

Tim Troutman, Manager, Charlotte Stage & Sound, (704) 931-8468, timatroutman@gmail.com

Affiliations

  • Volunteering with the Philippine Aid Society was a rewarding experience, helping raise funds to support those in need in the Philippines and making a meaningful impact.
  • I used my social media presence to raise funds for those affected by tropical storms in the Philippines and also volunteered with the Helene Hurricane Relief, supporting recovery efforts for impacted communities.

Timeline

Amazon Driver Associate

Cataline DSP
07.2024 - Current

Amazon AFM

Amazon
09.2019 - 02.2020

On-Sight Supervisor

Charlotte Stage & Sound
03.2016 - 01.2021

GED -

Rowan-Cabarrus Community College

High School -

Central Cabarrus Highscool

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Miguel Cayabyab