MIGUEL CENTENO JR
Las Vegas,Nevada
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Energetic and multilingual individual with dynamic customer service skills. Poised, personable, and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
9
9
years of professional experience
Work History
West Career and Technical Academy
06.2015
Sales Associate
Tj Maxx
09.2014 - 10.2019
- Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs
- Helped customers navigate store, complete sales, and process returns
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
Mobile Phone Expert
Metro by Tmobile
03.2020 - 03.2021
- Demonstrated cellphone features and assisted with product comparisons
- Explained billing, insurance, and wireless phone operation to familiarize customers with new purchases and processes
- Used POS systems to ring up customer sales and digitally remove purchased products from inventory
- Transferred data and images from customer cellphones to newly purchased cell phones
- Discussed pricing and data plans to help customers choose services that best suit needs
- Greeted customers and asked open-ended questions to assess needs
- Recommended merchandise to suit customer budget and preferences
- Kept store shelves, racks and bins presentable with frequent resets.
Wellness Coordinator
The Joint Chiropractic
07.2020 - 10.2021
- Developed wellness programs targeted at specific groups and areas of wellness.
- Collected and tracked information about participation and outcomes of individual programs.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Collected room deposits, fees, and payments.
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
Orthodontic Assistant
Celebrate Dental And Braces
02.2023 - 10.2023
- Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.
- Enhanced practice efficiency by maintaining well-organized inventory of orthodontic supplies and equipment.
- Promoted positive patient experiences by building rapport and addressing concerns during appointments.
- Ensured high-quality patient care through strict adherence to infection control protocols and sterilization procedures.
- Contributed to successful treatment outcomes by accurately taking dental impressions, X-rays, and intraoral scans.
- Assisted in the implementation of new technology for digital record keeping, streamlining office operations.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Developed comprehensive knowledge of various orthodontic appliances, enabling accurate preparation for each procedure.
- Reduced appointment wait times with efficient room setup and breakdown between patients.
Orthodontic Assistant
Braces ETC
07.2023 - 02.2024
- Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.
- Enhanced practice efficiency by maintaining well-organized inventory of orthodontic supplies and equipment.
- Promoted positive patient experiences by building rapport and addressing concerns during appointments.
- Ensured high-quality patient care through strict adherence to infection control protocols and sterilization procedures.
- Contributed to successful treatment outcomes by accurately taking dental impressions, X-rays, and intraoral scans.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
Education
Registered Dental Assistant - Dental Assisting
Northwest Career College
Las Vegas, NV06.2023
Skills
- Sales trends
- Teamwork and Collaboration
- Calm Under Pressure
- Sales
- Exceptional Customer Service
- Multi-tasking strength
- Telephone etiquette
- Sensitive Information Handling
- Office organization
- Scheduling
- Verbal and written communication
- Safety Procedures
Timeline
Orthodontic Assistant
Braces ETC
07.2023 - 02.2024
Orthodontic Assistant
Celebrate Dental And Braces
02.2023 - 10.2023
Wellness Coordinator
The Joint Chiropractic
07.2020 - 10.2021
Mobile Phone Expert
Metro by Tmobile
03.2020 - 03.2021
West Career and Technical Academy
06.2015
Sales Associate
Tj Maxx
09.2014 - 10.2019
Registered Dental Assistant - Dental Assisting
Northwest Career College
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