Miguel Chase
Santa Monica
Summary
Dependable professional with a strong diverse work background dedicated to quality and polished in building client loyalty and maintaining service standards. Hardworking troubleshooter and multitasker with 10 years of hands-on experience completing various behavioral intervention services and vehicle repairs.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills.
Overview
9
9
years of professional experience
Work History
Service Technician
Tesla
06.2022 - 04.2024
- Zone Captain for Pit Stop (One hour service or less)
- Mobile Service- 8-10 service appointments per day, meet/greeted customers, repaired vehicles under different conditions (ie hot/rainy weather, dark garages)
- Virtual Service Center- Customer communication via phone calls, Remote diagnosis- Utilized diagnostic programs: Toolbox 3, CAN Explorer, Orion, Garage, Created Sessions
- Some heavy line- Worked on high voltage systems, suspension, HV Battery, Drive unit
- Supported other service centers - Riverside, West LA, Santa Monica.
Delivery Operations
Tesla
06.2021 - 06.2022
- Utilized Drop-offs program, Teams, Garage for new vehicle deliveries, trade ins, and picks ups
- Assured all documents were signed, collected checks for trade ins
- Took on role as front of house greeter
- Notified supervisors immediately if any problems arose during transport or delivery operations.
Intensive Behavior Intervention Special Education
Manhattan Beach Unified School District
Manhattan Beach, CA
01.2015 - 06.2022
- Observed behavior and collected data
- Planned behavioral interventions with Behavior Consultant
- Instructed and modeled appropriate social behaviors
- Communicated individual problems/concerns, reviewed student data, reported progress to supervisor
- Created and implemented task analysis, visual schedules, and contingency programs.
- Choice Adult Program – Instructed young adults and implemented task analysis on onsite business establishments
Education
High School Diploma -
Leuzinger High School
Bachelor of Arts Degree in Psychology -
California State University, Dominguez Hills
Graduate Education - Applied Behavior Analysis (ABA)
National University - Teaching (MA)
Skills
- Bilingual; speak, read and write English and Spanish
- Diastat, Epipen, Glucagon, CPR trained
- Proficient in excel, Word, Power Point
- Inquisitive, fast learner and eager to grow
- Customer Service/Technical Support
- Punctual and Reliable
- Maintenance and repair
- Service ticket accuracy
- Attention to Detail
- Electrical Systems
- Mechanical abilities
- Troubleshooting and diagnosis
- Hand tool knowledge
Tesla Technical Training Courses
- Infotainment 2
- HV BUS
- Penthouse
- Electrical 2
- Chassis 2
References
References available upon request.
Timeline
Service Technician
Tesla
06.2022 - 04.2024
Delivery Operations
Tesla
06.2021 - 06.2022
Intensive Behavior Intervention Special Education
Manhattan Beach Unified School District
01.2015 - 06.2022
High School Diploma -
Leuzinger High School
Bachelor of Arts Degree in Psychology -
California State University, Dominguez Hills
Graduate Education - Applied Behavior Analysis (ABA)
National University - Teaching (MA)