MIGUEL CONTRERAS
NEW YORK,NY
Summary
Developed skills in fast-paced operational environment, consistently managing multiple tasks and priorities. Expertise in streamlining processes and enhancing efficiency through effective project coordination. Seeking to transition into new field where these transferable skills can drive success and innovation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Coordinator
The Award Group
12.2018 - Current
- Providing superior customer service while handling inbound calls for order placement and product inquiry
- Document details of customer interaction into system while on the phone
- Drive repeat business by providing excellent service, accurate and thorough product, and service knowledge to customers and through relationship building with customers
- Keep customers informed on the status of their order, reconcile errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled
- Main point of contact kept an open line of communication both by phone and email as well as providing reports to the customer to ensure the accuracy of inventory
- Create and maintain accurate customer records and documentation database
- Responsible for the receiving and shipping of products-work with Warehouse personnel to assure the highest level of efficiency in the workflow
Administrative Assistant
THE AWARD GROUP
03.2015 - 12.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
900-Hour Electrical and Advanced Electrical Training Certificate Program - Electrical Principles and Theory, Pipe Bending, Basic Electrical Circuits, Industrial, Commercial, & Residential Wiring Practices, Telecom, Programmable Logic Controllers, Security Systems, Fire Alarm Systems: Programmable & Conventional, Intercom Systems, Basic Electronics, Signaling Systems, Telecommunications, CCTV, & Fiber Optics, National Electrical Codes, Contactors and Relay Control Circuits, Motor Control Circuits, Construction and Electrical Safety
APEX TECHNICAL SCHOOL
Long Island City, NY10.2023
High School Diploma -
Baruch College
New York, NY12.2020
Associate in applied arts and sciences -
Borough of Manhattan Community College
New York, NY05.2016
Skills
- Electrical installation
- Maintenance
- Troubleshooting
- Pipe bending
- Motor control
- PLC installation
- Low voltage system skills
- Communication
- Intercom integration
- Fiber optic integration
- Fire alarm system training
- Effective use of hand tools
- Effective use of power tools
- Safety in the electrical industry
- Multi-meter
- Power tools
- Hand tools
- Pliers
- Hacksaw
- Strippers
- Hammer
- Drill
- Measure tape
- MS Word
- Excel
- PowerPoint
- Supply ordering
- Process implementation
- Customer invoicing
Certification
- OSHA 30-Hour Construction Safety and Health Certification
- SST 10-Hour Site Safety Training Card - 8 Hours Fall Prevention and 2 Hours Drug & Alcohol Awareness
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Coordinator
The Award Group
12.2018 - Current
Administrative Assistant
THE AWARD GROUP
03.2015 - 12.2018
High School Diploma -
Baruch College
Associate in applied arts and sciences -
Borough of Manhattan Community College
- OSHA 30-Hour Construction Safety and Health Certification
- SST 10-Hour Site Safety Training Card - 8 Hours Fall Prevention and 2 Hours Drug & Alcohol Awareness
900-Hour Electrical and Advanced Electrical Training Certificate Program - Electrical Principles and Theory, Pipe Bending, Basic Electrical Circuits, Industrial, Commercial, & Residential Wiring Practices, Telecom, Programmable Logic Controllers, Security Systems, Fire Alarm Systems: Programmable & Conventional, Intercom Systems, Basic Electronics, Signaling Systems, Telecommunications, CCTV, & Fiber Optics, National Electrical Codes, Contactors and Relay Control Circuits, Motor Control Circuits, Construction and Electrical Safety
APEX TECHNICAL SCHOOL
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