Miguel Cordova
Krum,Texas
Summary
A hardworking individual who values hard work, effort and strong communication with Technological Experience and Experience in an office setting. Very Eager to learn and gain experience along the way. Capable of replacing and repairing Hardware and Software and performing many other Technological Tasks.
Overview
5
5
years of professional experience
Work History
Desktop Support Technician
Denton County
08.2023 - Current
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
- Provided support to Helpdesk staff when short staffed or when needed during high call volumes.
- Assisted in the deployment of new hardware and software, ensuring minimal impact on end-users during transitions.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Provided assistance to Commissioners and County Administrators during Commissioners Court meetings.
- Collaborated with network administrators to ensure seamless integration of specific desktops and printers throughout the county.
- Active Directory, SCCM, and Policy server experience.
Computer Technician
Krum ISD Administration
05.2021 - 05.2023
- Patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Linked computers to network and peripheral equipment.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Kept in touch with the latest trends and changes in technology
- Managed Computer Systems with Windows 10 and Chrome OS Operating Systems
- Ran various types of cable over long distances (HDMI, Ethernet, etc.)
- I was in charge of doing most new ethernet runs, drops and running other long distance cabling like HDMI, VGA, Auxiliary, Etc.
- Operated in Hectic and Stressful situation with success
- Managed Technology throughout whole entire campuses
- Operated a Scissor Lift
- Attended Networking 101 and Computer Technician 101 at Region11
Painter's/Construction Helper
Quality Finish
12.2020 - 04.2021
- Moved supplies and tools to site areas to keep work moving smoothly.
- Listened to directions and executed tasks accurately to prepare materials, perform work and clean up sites at the conclusion of jobs.
- Set up painting job spaces by unloading trucks, placing ladders, and laying out protective tarp draping sheets.
- Painted walls and other large areas using brushes, rollers, and spray guns.
- Operated equipment and tools safely to carry out efficient project work.
- Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground.
- Dug trenches, backfilled holes, and compacted earth to prepare for construction activities.
Computer Technician Assistant
Krum ISD Administration
06.2019 - 12.2020
- Fixed Laptops (Specifically Chromebooks and Acer Laptops) and Desktop PC's
- Set up Hardware and Installed Software
- Upgraded Hardware and Software
- Moved Technological Equipment from Campus to Campus such as Computers, Printers, Laptops, Monitors, TV's etc.
- Linked computers to network and peripheral equipment, including printers and scanners.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Aided in cleaning Network Closets and Replacing Network Switches
- Office Organization
- Studied and Memorized Campus Maps
- Audio and Video Production
- Carried Equipment and set up equipment in different job sites
Education
Associate of Applied Science - Information Technology
North Central Texas College
Gainesville, TX12.2022
Skills
- Hardware and software installation
- Hardware and Technological Literacy
- Hardware troubleshooting
- Help desk support
- Camera and Audio equipment knowledge
- Remote Desktop Support
- Teamwork
- Equipment Management
- Desktop and Laptop Installations
- Social Skills
- Computer Building Skills
- Ethernet Skills (making drops and cable)
- Heavy Lifter
Timeline
Desktop Support Technician
Denton County
08.2023 - Current
Computer Technician
Krum ISD Administration
05.2021 - 05.2023
Painter's/Construction Helper
Quality Finish
12.2020 - 04.2021
Computer Technician Assistant
Krum ISD Administration
06.2019 - 12.2020
Associate of Applied Science - Information Technology
North Central Texas College
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