Miguel Cortez
Manassas,VA
Summary
Experienced Warehouse Operations 3+ years of experience managing inventory, customer resolutions, and streamlining processes. Proven track record of increasing efficiency on inventory, reducing costs by 10%, and maintaining a safe and secure work environment
Overview
7
7
years of professional experience
1
1
Certification
Work History
Transportation Specialist
Wayfair
07.2023 - Current
- Accurately, quickly, and clearly answer questions related to the area of focus
- Work effectively with managers and team while teaching new team members through clear and concise communication.
- Identify exceptions such as damage, short shipments, miss routed PO shipments, overweight/oversized cartons, etc., and reconcile these issues, engaging Customer Service and other partner teams as needed to ensure the customers have the best experience possible.
- Inventory freight returning after a missed or refused delivery, escalating reports of missing freight
- Set up schedules for outgoing freight (returns, liquidation, disposal) and maintain relationships with reverse logistics carriers to nsure this does not impact our inventory score of aging freight.
- Print any necessary paperwork for delivery teams (Pick ups, route manifest if system is down, etc.)
- Support Customer Service and other partner teams in efforts to maintain high customer satisfaction such as DHD, LPS, Support hub, etc.
- Use Wayfair inventory systems and tools to ensure there are no negative impacts to the customers experience.
- Submit and monitor tickets for any issue that impacts customer orders, system issues, driver tablet issues, etc.
- Manage day to day task by utilizing the daily accomplishment sheet fot T-Specs.
- Collaborate with cross functional teams to on daily route QC compliance to ensure a smooth operations.
- Report any incidents, issues, or concerns to the appropriate parties.
Forklift Operator/Warehouse Lead
Capstone Logistics, LLC
01.2023 - 07.2023
- Worked in a US food warehouse
- Controlled and managed a floor of about 6 workers, maneuvered machinery
- Trained others on and Operated a standing, sitting and reach forklift
- Operated various sizes of electric powered pallet jacks and normal pallet jacks
- Loaded trucks and moved product throughout a busy, fast pasted warehouse.
Mover/Laborer
Cunningham Movers
02.2022 - 01.2023
- Overall moving, managing and supervisor for home/ office moves
- Experience moving boxes, furniture, electrical equipment on trucks and throughout buildings
- Works in both commercial/industrial as well as home moves
- I.T
- Experience, transporting and connecting/reconnecting computers, monitor, and most office electronics and housing appliances.
Delivery Driver
USPack Logistics
11.2021 - 02.2022
- Drove box truck, non-CDL, with lift gate, loading/unloading 6-9 foot pallets daily
- Transported boxes to stores, malls, shopping centers, and other warehouses
- Move boxes over 50lbs through confined spaces repeatedly.
Sales Lead
Aeropostale
08.2019 - 11.2021
- Manager experience
- Maintained and managed cash registers, performed cash register duties and customers service duties primarily
- Manage staff, payroll and schedule through workforce, trained on basic register maintenance
- Conduct a walkthrough to ensure everything is in order.
- Perform daily opening procedures, such as counting the cash register, setting up displays, and checking inventory.
- Ensure that all areas are clean and presentable.
- Supervise and support team members during shifts.
- Provide training and guidance to new staff members.
- Ensure that all sales transactions are processed accurately
- Conduct regular audits to minimize shrinkage and prevent theft.
- Communicate effectively with store management and staff.
- Report any incidents, issues, or concerns to the appropriate parties.
Sheet Metal Fabricator
Metro Mechanical contractors LLC
01.2020 - 09.2020
- Did tig wielding on a daily basis, as well as trained in stick, patched aluminum ducts and handle sheet metal hole cleanup
- Handles all types of metals and woods cleaning and working throughout the
- Used multiple saws and machinery building metal projects and aluminum air ducts.
Shop Assistant
Z-Best Wall coverings
06.2018 - 12.2019
- Cleaning and organizing fabrics, plastics, wood, and metal
- Maintaining shop inventory levels and kept it clean and maintained equipment for daily use
- Cutting wood and metal based on precise measurements with various saws and power tools
- Order necessary shop materials
- Drove forklift and backhoe, required for moving and loading materials onto trucks.
Support Services Specialist
Spring Dell Center
06.2017 - 08.2017
- Coordinated and accompanied the person supported on recreational outings, shopping, medical appointments, and other places of interest while ensuring active community involvement and engagement throughout the day/evening
- Assisted the support services coordinator in program development, implementing goals, monitoring/documenting goal progress
- Promoted independence by assisting with activities of daily living including: cleaning, cooking, money skills, shopping, etc.
Education
Rehabilitation Psychology -
University of Maryland Eastern Shore Princess Anne
Princess Anne, MDHigh school or equivalent -
La Plata High School
La Plata, MD05.2016
Skills
- Forklift (2 years)
- OSHA
- Management
- Moving Experience (2 years)
- Customer service
- Communication skills
- Box truck
- Load & Unload
- Shipping & Receiving (2 years)
- Mechanical Knowledge
- Freight Experience
- Supervising experience (2 years)
- Warehouse supervisor experience
Certification
- First Aid and OSHA certified
- Welding Certificate from Maryland Center for Environmental Training
- Welding
- CPR Certification
- Forklift Certified
Timeline
Transportation Specialist
Wayfair
07.2023 - Current
Forklift Operator/Warehouse Lead
Capstone Logistics, LLC
01.2023 - 07.2023
Mover/Laborer
Cunningham Movers
02.2022 - 01.2023
Delivery Driver
USPack Logistics
11.2021 - 02.2022
Sheet Metal Fabricator
Metro Mechanical contractors LLC
01.2020 - 09.2020
Sales Lead
Aeropostale
08.2019 - 11.2021
Shop Assistant
Z-Best Wall coverings
06.2018 - 12.2019
Support Services Specialist
Spring Dell Center
06.2017 - 08.2017
Rehabilitation Psychology -
University of Maryland Eastern Shore Princess Anne
High school or equivalent -
La Plata High School