Miguel Cruz
Orlando,FL
Summary
Dedicated server with strong cash transaction handling and POS operation skills. Committed to delivering exceptional customer experiences in fast-paced environments.
Overview
2
2
Languages
15
15
years of professional experience
Work History
server/bartender
Numero Uno Beachhouse
San Juan , Puerto Rico
01.2023 - 02.2026
- Provided exceptional customer service, enhancing guest satisfaction in fast-paced beachside restaurant.
- Managed tables by efficiently taking orders and serving food and beverages.
- Ensured cleanliness and organization of dining areas during peak shifts, contributing to positive dining experience.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Trained new servers on restaurant policies and service standards, improving onboarding process and service quality.
Server/Foodrunner
Romanos Macaroni Grill
San Juan , PR
01.2019 - 01.2023
- Provided excellent customer service to ensure satisfaction.
- Resolved customer concerns promptly to enhance dining experience.
- Suggested menu items based on customer preferences and dietary needs.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server Assistant
Brio Tuscane Grille
Winter Park, Florida
01.2011 - 01.2016
- Assisted servers by delivering food and beverages promptly to tables.
- Provided excellent customer service by addressing guest inquiries and requests.
- Maintained cleanliness of dining areas by clearing and resetting tables efficiently.
- Collaborated with kitchen staff to ensure accurate and timely order delivery.
- Supported team during busy shifts by restocking supplies and managing inventory.
Education
Education
Valencia College
Orlando, FLSkills
- Customer service
- POS operation
- Order management
- Cash transaction
- Food handling
- Menu knowledge
Languages
English
Professional
Spanish
Professional
Timeline
server/bartender
Numero Uno Beachhouse
01.2023 - 02.2026
Server/Foodrunner
Romanos Macaroni Grill
01.2019 - 01.2023
Server Assistant
Brio Tuscane Grille
01.2011 - 01.2016
Education
Valencia College