MIGUEL CUELLAR
Los Angeles,CA
Summary
A detail-oriented and organized property manager who effectively manages personnel, property, and special projects. Dedicated to interacting with the property office and maintenance staff to manage on-site activities, focused on achieving occupancy goals, and working closely with property owners and decision-makers for various needs.
Overview
6
6
years of professional experience
Work History
Hub Admin
Envoy Air Inc.
01.2023 - Current
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced internal communication by creating, centralized information hub accessible to all staff members.
- Reduced overhead costs through careful budget management and resource allocation.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Leasing Agent
GHP Management
01.2020 - 05.2023
- Provide memorable leasing experience for prospective residents by completing creative and personalized tours
- Creating a sense of community and outstanding living experience for new residents
- Assists with all prospect inquiries, including application process, tour coordination, lease administration, approval process, and move-in process to ensure new resident has the best move-in experience attainable
- Works closely with Property Manager and Service teams to ensure resident moves into an apartment home that is welcoming and ready for move into the company’s highest standards
- Demonstrates service excellence by demonstrating company values, employee promise, policies, and initiatives.
- Toured property with prospective tenants and provided information regarding its key features.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
RESIDENTIAL PROPERTY MANAGER
JK RESIDENTIAL SERVICES
01.2018 - 01.2020
- Collecting rent and other property fees from tenants and individual owners
- Reporting the property's financial status, occupancy, and expiring leases to property owners
- Meeting potential tenants, showing them the property, and assessing their applications by anti-discrimination laws
- Advertising vacant properties and hiring a leasing agent to find tenants as needed
- Inspecting properties and arranging for repairs and new materials as required
- Arranging contracts for maintenance, trash removal, landscaping, security, and other ongoing services and managing disputes with these service providers where appropriate
- Investigating and resolving property complaints and rental violations
- Oversaw management of 3 properties while providing general service to tenants.
- Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
- Handled tenant complaints promptly and appropriately, calling in repairers and other support services.
Skills
- Computer skills (Mac OS, Yardi, Microsoft Office, Adobe, CRM, Roster Apps, Teams, Outlook)
- Fair housing mandates
- Lease Renewals
- Building operations
- Financial budgeting and reporting
- Property Management
- Vendor Management
- Business Administration
- Tenant relations
- Tenant and eviction laws
- Property tours and inspections
- Leasing and sales
- Fair housing mandates
- Lease Renewals
- Building operations
- Financial budgeting and reporting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hub Admin
Envoy Air Inc.
01.2023 - Current
Leasing Agent
GHP Management
01.2020 - 05.2023
RESIDENTIAL PROPERTY MANAGER
JK RESIDENTIAL SERVICES
01.2018 - 01.2020
Similar Profiles
MARK QueenMARK Queen
First Officer at Envoy Air Inc.First Officer at Envoy Air Inc.
Cameron WalkerCameron Walker
Captain at Envoy Air Inc.Captain at Envoy Air Inc.
Laila E. BuchananLaila E. Buchanan
Supervisor, Baggage Operations at Envoy Air Inc.Supervisor, Baggage Operations at Envoy Air Inc.