Miguel Deschamps
Summary
Experienced logistics coordinator, data entry specialist, and IT support professional with over 10 years of experience in technical support and customer service. Proven ability to manage operations, deliver technical support, and improve data accuracy and customer satisfaction. Certified in cybersecurity and networking, with a strong interest in emerging technologies and process improvement.
Overview
20
20
years of professional experience
3
3
Certifications
Work History
Logistics Coordinator
Yeeloys Express
07.2020 - 02.2024
- Managed day-to-day dispatch logistics and delivery coordination.
- Created and processed invoices and maintained accurate billing records.
- Handled data entry tasks related to shipments, customer accounts, and invoices.
- Enhanced customer satisfaction and operational efficiency through accurate planning and follow-up.
- Supervised team members and contributed to improved financial outcomes.
- Created daily driver manifests outlining all pickup and delivery locations and designated appointment times to ensure smooth operations.
Technical Support & Customer Service
Pix N Phones LTD/Digicel Group
04.2004 - 11.2021
- Delivered in-store technical assistance for mobile phones and digital devices, guiding customers through troubleshooting and setup.
- Strengthened customer satisfaction and loyalty through clear, friendly communication and effective problem-solving.
- Served as a senior team member, mentoring junior staff and contributing to improved service delivery standards.
- Accurately entered, updated, and maintained customers’ records and transactions across internal systems.
- Verified and corrected data entries to ensure accuracy.
- Maintained strict adherence to data confidentiality and company compliance policies.
Education
High School Diploma -
Dominica Community High School
Roseau, DMSkills
- IT Support & Computer Networking
- Google Cybersecurity
- Cisco IT Essentials
- Internet of Things (IoT)
- Troubleshooting
- Mobile Technology
- Dispatch & Logistics Coordination
- Billing & Accounts Receivable
- Data Entry & Accuracy
- Creating Manifests
- Customer Service & Problem-Solving
- Data Confidentiality & Compliance
Certification
Google Cybersecurity Certificate
Timeline
Logistics Coordinator
Yeeloys Express
07.2020 - 02.2024
Technical Support & Customer Service
Pix N Phones LTD/Digicel Group
04.2004 - 11.2021
High School Diploma -
Dominica Community High School