Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Certifications on the way!
References
Timeline
Generic

Miguel Espana-Villanueva

Whitewater

Summary

Dynamic and results-driven professional with a proven track record at Walmart, excelling in customer service and relationship building. Recognized for implementing process improvements that enhanced efficiency and boosted sales. Adept at troubleshooting and collaborating with teams to achieve objectives, ensuring a high-quality experience for customers.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Walmart Associate

Walamart
Whitewater Wisconsin
09.2023 - Current
  • Identified opportunities for process improvement and cost savings initiatives.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Built relationships with customers by providing friendly customer service.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Recommended, selected and located merchandise based on customer desires.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Rotated product on shelves to ensure freshness and quality standards were met.
  • Gave exceptional customer service to guests during peak business periods, resulting in increased sales and boost in revenues.

Front of House Employee

Chili's Restaurant
Delevan
08.2022 - 08.2023
  • Assisted guests with special needs or accommodations, ensuring an inclusive environment.
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Enforced safety protocols within the restaurant environment at all times.
  • Communicated orders to kitchen staff in an accurate and timely fashion.
  • Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
  • Maintained a clean and organized work area throughout shift operations.
  • Utilized point of sale (POS) systems to relay orders and manage customer bills when necessary.

Team Member

Taco Bell
Whitewater
01.2020 - 06.2022
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked effectively in team environments to make the workplace more productive.
  • Maintained accurate records of transactions using POS systems.

Education

High School Diploma -

Whitewater High School
Whitewater, WI
06-2023

Skills

  • Customer service
  • Team collaboration
  • Problem-solving
  • Troubleshooting
  • Relationship building
  • Work ethic and discipline

Certification

  • Comptia A+
  • Microsoft Certified AI-900

Affiliations

  • AquaScaping
  • Guitar player for St. Patricks

Languages

Spanish
Limited

Certifications on the way!

I went through a IT certification program called MyComputerCareer that have been preparing me for IT Certifications.

  • Linux Essentials
  • Comptia Network+
  • Microsoft Certified AZ-900

References

References available upon request.

Timeline

Walmart Associate

Walamart
09.2023 - Current

Front of House Employee

Chili's Restaurant
08.2022 - 08.2023

Team Member

Taco Bell
01.2020 - 06.2022

High School Diploma -

Whitewater High School

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Miguel Espana-Villanueva