Miguel Espino
The Bronx,NY
Summary
Adept at enhancing customer experiences and streamlining transactions, I excelled as a Cashier at Fine Fare Supermarket, mastering cash handling and management alongside exceptional communication skills. My proactive approach in training new team members and boosting sales through loyalty programs demonstrates a significant contribution to operational efficiency and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Cashier
Fine Fare Supermarket
Manhattan, New York
03.2023 - 12.2023
- Used suggestive selling techniques to promote add-on sales.
- Discounted purchases by scanning and redeeming coupons.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Greeted customers promptly and responded to questions.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Ensured compliance with all safety regulations within the store environment.
- Helped with purchases and signed customers up for rewards program.
- Worked closely with front-end staff to assist customers.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Offered customers carry-out service at completion of transaction.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted and balanced cashier drawers.
- Built and maintained productive relationships with employees.
- Answered customer inquiries regarding store policies and procedures.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Processed sales transactions to prevent long customer wait times.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Collected payments and provided accurate change.
- Scanned items and checked pricing on cash register for accuracy.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
Education
Some College (No Degree) - Electrical
Apex Technical School
Long Island City, NYSkills
- Returns processing
- Product restocking
- Drawer balancing
- Written and verbal communication
- Clear communication
- Cash handling and management
- Wiring installation
- Electrical wiring
Timeline
Cashier
Fine Fare Supermarket
03.2023 - 12.2023
Some College (No Degree) - Electrical
Apex Technical School