MIGUEL ESPINOZA
Eloy,AZ
Summary
With a strong background in customer service, I have the skills necessary to de-escalate tense situations, lead team members to success, and improve the quality of service for our clients. Having been a lead operator in the oil field, my ability to multitask, prioritize, and delegate has proven commendable. With these wide-ranging skills, I believe I'm a capable candidate for the Bilingual Contact Center Sales Advisor role.
Overview
8
8
years of professional experience
Work History
Well Tester Operator 2
Select Energy Services
Greeley, CO
01.2022 - 02.2025
- Assisted with installation of new well systems as needed by clients.
- Performed maintenance on pumps, valves, control systems, and other components of the well system.
- Provided technical advice regarding safe operation of wells to customers and contractors.
- Monitored fluid levels in tanks, pumps, and wells during testing operations.
- Operated a variety of mechanical and electrical devices related to the testing process.
- Ensured compliance with safety regulations while performing all testing activities.
- Conducted equipment inspections and tests to ensure proper functioning of well systems.
- Calibrated measuring instruments prior to use for testing purposes.
- Troubleshot problems related to pump failures or low production rates.
- Maintained records of all well test activities including pressure readings, flow rates, and water samples taken.
- Analyzed data from downhole tools, pressure gauges, and other instruments to determine well performance characteristics.
- Repaired malfunctioning equipment using hand tools when necessary.
- Repaired separators, gas systems and knockouts.
- Documented well production using internal or client reporting procedures.
- Operated forklifts, manlifts, and towed heavy equipment.
Driver
Uber
Eloy, AZ
12.2021 - 01.2022
- Provided my vehicle as a taxi service.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
Manager
Foodtown IGA
12.2020 - 12.2021
- Company Overview: Food Town is a grocery store local to Eloy, AZ.
- Duties include but are not limited to: stocking, customer service, supervision of employees, ordering product, logging invoices, counting employee tills, counting safe money, inventory deposition, product price adjustments/updates, and closing procedures.
- Food Town is a grocery store local to Eloy, AZ.
Supervisors Assistant
JCPenney
11.2020 - 05.2021
- Focused on jewelry salesmanship.
- Responsible for customer jewelry repairs, event preparations, diamond count.
- Helped coordinate associates.
- Packaged and stored items for shipping.
- Communicated with clients to update them on their order status/order errors.
- Head of JCP.com department.
- Top 3 associates in sales for Arizona's stores. Last event total in sales: $14,984. With Care Plan attachment rate of 40%.
- Credit Card Application rate per transactions: 1 in 3 customers would apply.
Correctional Officer
CoreCivic
12.2018 - 09.2020
- With minimal supervision performed routine duties in accordance with established policies, regulations, and procedures to maintain order:provided for the safety, security, and direct supervision of those in my care during all phases of activity in the facility.
- Supervised and coordinated 1-250 detainees daily.
- Department of Homeland Security: Entry on Duty (EOD) security clearance.
- Trained in De-Escalation techniques.
- A primary goal of CoreCivic is to lower the amount of detainee grievances and incidents that require use of force or medical attention. Not once has a detainee grieved my conduct as an officer; nor have I had to make an emergency call for detainee outbursts or medical care under my supervision.
Customer Service Representative
Sam's Club
12.2016 - 08.2017
- Served new and existing clients.
- Responsible for day-to-day transactions as a cashier.
- Obtained new clients and upsold purchases.
- Joined 'Blitz' marketing team (lead by senior staff) which targeted small and large business clients.
- Received employee of the month for April 2017.
- Began cashiering. Promoted in 3 months.
- Successfully advertised Scan and Go.
Education
Accounting -
Central Arizona College
05.2016
Marching and Mariachi Band -
Santa Cruz Valley Union High School
05.2014
Skills
- Fluent in Spanish
- Musician
- Customer service
- Record keeping
- Team collaboration
- Problem solving
- Equipment inspection
- Calibration techniques
- Heavy equipment operation
- Chemical handling
- Pressure testing
- Safety procedures
- Multitasking abilities
- Computer-based applications
Timeline
Well Tester Operator 2
Select Energy Services
01.2022 - 02.2025
Driver
Uber
12.2021 - 01.2022
Manager
Foodtown IGA
12.2020 - 12.2021
Supervisors Assistant
JCPenney
11.2020 - 05.2021
Correctional Officer
CoreCivic
12.2018 - 09.2020
Customer Service Representative
Sam's Club
12.2016 - 08.2017
Accounting -
Central Arizona College
Marching and Mariachi Band -
Santa Cruz Valley Union High School