Linda Fuentes
Cohoes
Summary
Dedicated office assistant skilled in data entry and administrative support. Known for creating efficient workflows and enhancing team collaboration. Committed to delivering exceptional organizational results and maintaining a high standard of customer satisfaction.
Overview
9
9
years of professional experience
Work History
office assistant 2
New York State Office of OCM
Albany
07.2025 - Current
- Managed incoming calls and directed inquiries to appropriate staff.
- Organized and maintained office files for easy document retrieval.
- Prepared correspondence and reports using standard office software.
- Collaborated with team members on various administrative projects efficiently.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
Customer Service Representative
HOFFMAN Car Wash
Albany
04.2025 - 07.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
County Waste & recycling
Clifton Park
05.2022 - 02.2025
- Responded to customer inquiries regarding waste collection schedules and recycling guidelines.
- Processed service requests and complaints through phone and online platforms.
- Collaborated with dispatch team to optimize route efficiency for waste collection.
- Educated customers about proper recycling practices and waste disposal procedures.
- Maintained accurate records of customer interactions in the company database.
- Handled billing inquiries, ensuring clear communication of charges and services provided.
- Assisted in training new staff on customer service protocols and software systems.
- Assisted in training new employees on data entry procedures.
- Collaborated with team members to ensure timely project completion.
Customer Service Specialist
FedEx
Glenmont
05.2021 - 05.2022
- Assisted customers with inquiries about shipping options and services.
- Utilized FedEx software to manage customer accounts and shipments.
- Answered incoming customer inquiries regarding product and service information.
- Entered data accurately into company databases and spreadsheets.
- Collaborated with team members to ensure timely project completion.
Key Carrier
HomeGoods, TJX Companies
Latham
08.2016 - 05.2021
- Assisted customers with product selection and inquiries.
- Trained new staff on operational procedures and customer service standards.
- Provided excellent customer service to ensure customer satisfaction.
- Managed inventory levels and restocked merchandise on the sales floor.
- Followed opening and closing procedures as outlined by the manager.
Education
High School Diploma -
Shaker High School
Latham, NY06-2017
Skills
- Microsoft Excel
- Data entry
- Office organization
- Customer service
- Administrative support
- Time management
- Detail orientation
- Excel spreadsheets
- Fluent in Spanish
Languages
Spanish
Native/ Bilingual
Timeline
office assistant 2
New York State Office of OCM
07.2025 - Current
Customer Service Representative
HOFFMAN Car Wash
04.2025 - 07.2025
Customer Service Representative
County Waste & recycling
05.2022 - 02.2025
Customer Service Specialist
FedEx
05.2021 - 05.2022
Key Carrier
HomeGoods, TJX Companies
08.2016 - 05.2021
High School Diploma -
Shaker High School